Subway — Restaurant in Florida

Worst customer service ever first, they don’t carry enough cash in the drawer to break a $50?, so you have to walk to Publix. I mean my order was like $20, so you don’t have $30 in change in your cash register? Stingy about us using a big cup for water & asked us to put it back after it went over the counter that’s unsanitary in most restaurant facilities! They acted like it was a hassle as my kids had fun ordering their sandwiches.... then at the end, when my daughter said the cookie was hard (we didn’t know if it was stale or overcooked) and asked for a replacement, they argued with us, insisting they made them fresh that morning when we stated that the cookie was still hard even if it was made this morning & can we try a different one she only took one bite & I felt it it seemed stale or overcooked the point is instead of simply apologizing and replacing the cookie, they continued to argue about it, then the manager snapped, asking us to leave?? I remained calm, trying to speak to the manager, as she continued to be disgruntled with us. feel bad that I gave them a tip it didn’t feel safe to be there or eat there. I insisted this was poor customer service, as having worked in the restaurant industry myself for 10 years, so I know bad customer service when I see it. I traveled an hour from out of town today to visit a friend & was looking forward to a quick, fun bit to eat for lunch with my kiddies, but this place was a HUGE let down.... I thought Subway was better than this.... I would rate 0...

I WAS TOLD TO LEAVE WHEN I ASKED A WOMAN (WHO SAID SHE WAS THE MANAGER) TO CHANGE HER GLOVES. SHE PLACED THE DELI MEATS AND SUCH ON THE BREAD, USED THE SAME GLOVES TO OPEN TOASTER (PULLING THE MICROWAVE/TOASTER HANDLE), AND THE TRAY ON WHICH THE SANDWICH WAS. SHE STARTED CLEARING THE AREA WHILE THE TOASTER RAN. CLEANING UP ITEMS IN THE SANDWICH MAKING AREAS AND SUCH. WHEN I ASKED IF SHE COULD PLEASE CHANGE THE GLOVES BECAUSE OF CROSS CONTAMINATION. TOLD ME SHE TOOK THE SANITATION CLASSES AND SO DID HER STAFF AND WENT ON AND ON NOT LETTING ME SPEAK UNTIL I ASKED TO PLEASE LET ME TALK AND EXPLAINED THAT TOUCHING DELI MEATS ALL DAY AND THEN TOUCHING HANDLES AND OTHER TRAYS AND SUCH IN THE AREAS CROSS CONTAMINATE. SHE INFORMED ME THAT IT WAS NOT POSSIBLE, BECAUSE THEY SANITIZED ALL THOSE AREAS THAT MORNING. I EXPLAINED THAT JUST BECAUSE YOU SANITIZE SOMETHING IN THE MORNING, DOESN'T MEAN IT STAYS SANITIZED ALL DAY WHEN YOU ARE MAKING TONS OF SANDWICHES AND TOUCHING ALL THE EQUIPMENT AND STUFF WITH JUICES FROM THE MEATS, STAYS ON THOSE ITEMS COLLECTING BACTERIA, THEN YOU GO AND USE THE SAME GLOVES TO ADD CONDIMENTS LETTUCE, TOMATOES, ETC. WHICH SHE WAS CROSS CONTAMINATING FOR EVERYONE. SHE TOLD ME THAT NOTHING WAS GETTING CROSS CONTAMINATED AND THEN PULLED THE MAYO SQUEEZER AND SAID "I GUESS I AM CROSS CONTAMINATING THIS TOO, EH?" AND TOLD ME DON'T EVER COME BACK HERE AGAIN. ALL THIS FOR SIMPLY ASKING TO CHANGE...

I went to this location on 5/23 at 7pm. As I walked in there with my boyfriend there were two employees behind the counter finishing up with a customer and there was one other customer in line in-front of me. One of the employees disappeared to the backroom while the other one announced to us all in line that they had to work on online orders so it would be a little while before they could help us. I waited atleast 10 minutes to be helped. The customer in line ahead of me walked out because of the terrible customer service that was being given to us. Instead of one of them disappearing to the backroom she could have made our food while the other employee worked on the mobile orders. My sub is the most basic thing and literally took her 2 minutes tops to make it. I am a manager at another fast food restaurant and we always put guest in-front of us first before online orders. On top of the terrible service the food was not even great after all that and now you have lost two customers that live nearby and refuse to return. Please look into re-training your night crew to have better customer service skills than what...