Taco Bell — Restaurant in Florida

I RARELY get Taco Bell and decided to treat myself today as I have multiple appts and was short on time. Happy to find a "Veggies" section on the menu, I ordered the "Veggies Mexican Pizza Meal". The picture shows a large enclosed type "pizza"; Don't be fooled, you will get two flour tortillas atop each other, nothing like the pic. I incorrectly assumed a "meal" was getting a drink, and was also given two corn, hard-shell tacos that, if given the verbal option to order hard/soft would have gone with "soft". Shell type didn't ultimately matter in my case as when I got home and opened everything to eat, ALL items had the Taco Bell meat mixture-not beans on them. To me, ALL inedible. I saw there was a store # on the receipt and called. She remembered me due to the Window-add cinnabon-coffee, which I do not recommend, simply due to the lack of flavor and especially weak brewed coffee that several pumps of a sugary mixture is added to. After explaining, now that I'm home, I realize all my items have meat on them, she said "whoever rang you up did it wrong" (me:(in my head) really, is THAT what happened?) She continued "come back and tell them (gave me a name I immediately forgot, started with D.) said you can have a new order." Having decades of customer service and supervisory service under my belt, I go out of my way to not be overly critical of service I receive as I KNOW it is not likely on par with service I would give--it simply is what it is. At a basic level, apologizing for inconvenience and taking accountability for errors made (whether you made the error ort not) is always a great start. As I recieved neither, I'm cutting my losses ($13), and pushing the next time I go to Taco Bell further out...

Service was horrible. Food horrible even the 2nd time around. I had to take my food back because it was a 10.00 cheese quesadilla that was supposed to be a chicken quesadilla. The chick that took my order kept my card and when I came back to get the order remake she said, "you left your card", as though she was "caught". No, you kept my card. So, nonetheless, I cancelled my card immediately. I know these fast food workers will keep cards and use them later on or skim off of them. I froze it until I got home then cancelled it all together. She should have given me my card before she gave me my drink or after she gave me my drink or before she gave me my food or after she gave me my food or after she blandly said "have a goodnight" (after me saying it a few times). Do you get my drift? She had so many chances to give my card back but didn't. AND I was only in the parking lot, she could have tried looking for my car to give me my card. Had I not come back she or they would have probably used my card. And both times I never received a receipt. Never going back to that Taco Bell. No wonder the...

First off I went way out of the way to get this taco bell....which makes me so happy to review it..I went at like 9:17 there was a car ahead of me that had the most annoying 40$ order the order taker was amazingly patient with their order...then mine was pretty big as well...Gina was the order taker she was probably the best drive thru person Ive ever met she was pleasant and helped me with speed suggested things i might have forgotten. This was my first impression...my second was the food...I got 2 of the new quesalupas and they were amazing I got 4 other chalupas and a crunchwrap...I live 15 min away from the location I told you I went way out of the way...when i got home the food was perfect fresh i mean minus 15 minute travel. But the food was above par for taco bell....a personal thanks to Gina whom is an amazing embassador for your company...i promised i would fill her survey out and i will because of he...