The Flying Biscuit Cafe — Restaurant in Florida

This restaurant has always been one of our favorite breakfast spots, which is why this experience was so upsetting.

We came in on Tuesday with a party of 8, including my two young children (ages 3 and 1). My 3-year-old and I arrived a little late, but the rest of our party had already ordered and the food came out shortly after we sat down. Everything tasted great, and the kids were being well-behaved. While I was eating and feeding my one-year-old, he made normal baby noises—nothing excessive or disruptive. Out of nowhere, a waitress (who I later learned is named Lisa) screamed across the restaurant in a loud, aggressive tone: "OOOOKAYYYYYYYYY." The entire restaurant went silent. I was shocked, embarrassed, and hurt. If my child had been screaming or running around, I could at least understand someone being frustrated. But that wasn’t the case—he was simply making regular toddler sounds and even interacting sweetly with other customers, many of whom were smiling, waving, and talking back to him. Several waitresses came over to quietly apologize, and other customers even approached me to say how inappropriate Lisa’s behavior was and that the children were fine. No manager came out, no one addressed the situation directly, and unfortunately, I was too emotional to approach Lisa myself at the time. Later, after collecting my thoughts, I emailed the restaurant in hopes of speaking to someone beyond a general manager, but I never received a response.

You are entitled to a child-free personal life, but you are not entitled to a child-free world, especially when working in a customer service environment. What saddens me most is how this situation was handled—or rather, not handled. No guest should ever be yelled at across a restaurant, especially when no rules were being broken and no disruption was occurring. I hope the restaurant takes this seriously. We truly loved coming here, but after this experience and the complete lack of follow-up, I don't feel...

This place was utterly ridiculous!! We've never eaten here and still haven't!!! We went to try them and were seated immediately! Awesome sauce!! Explained to server that we'd never eaten here, but wanted to try the mimosa flight....seems easy enough, it's on the menu for goodness sake!! Her question was "What juice do you want?". Yep, I made that same face! 🤷‍♀️ I replied that we wanted the flight as listed on the menu. She still seemed puzzled, so we said never mind and ordered coffee. A few minutes later, a man in a cap and latex gloves (who looked like a busboy), stopped at our table and said he was told I had a question about the menu. I inquired who he was and he informed me that he was the manager. I explained that we wanted to do the mimosa flight, per their menu, but the waitress seemed to think we had to pick our juice. He replied that "regular customers sometimes change up the juices". My response was "If I change the juices, it isn't the flight you have on the menu, that's all we wanted." Well, apparently that was waaaay too much for his feeble mind also, because he said "If you don't understand, then leave".....so we did!!! How can I understand the wording and the waitress and manager can't?!?! This is ludicrous!! We won't ever be back!! See photo for mimosa listing on their menu! The best part was the yummy breakfast we had at Johnny Rocket's, around the corner!! 😉 Definitely go there!!! They also have...

When we first arrived with our party of 6 (4 adults and two kids), an older male server greeted us and informed us that he was hung over (already a bad start and not professional at all). The hostess was kind but scrambled to find us a table. We were trying to suggest putting two tables together but she said they couldn’t do that. We suggested pulling another table over to an open table, but they couldn’t do that either. Finally the ‘manager’ came up and explained that we would have to wait for another table to get up (who hadn’t even gotten their food yet) until we could sit, when there were 8 open tables. He then suggested sitting separately, which completely defeats the whole purpose of going out to eat together. He was extremely rude the entire time and didn’t even make an effort to figure it out, just kept telling us he couldn’t do anything. We explained to him that it was our first time there and just wanted to try out the food. Also explained he would be losing out on money for the business by turning us away. He finally found a small table he could pull over to accommodate us and we could sit. All that being said, the food was decent and our service was fantastic. But we will not be back unless that manager gets fired, which I’m sure won’t be too long with an attitude like that. He should not be in the ‘customer service’...