Dunkin' — Restaurant in Florissant

I went to the new location this morning as I hadn't yet been there and wanted to try it. I researched the Dunkin' Donuts website to get an idea of what I wanted to order and saw a few different options. On their site, I saw that they had turkey sausage but not turkey bacon, which is strange to me since more people eat bacon than sausage in my opinion. Hoping they did indeed have turkey bacon, I queried this option upon my arrival. Of course, no turkey bacon. I then asked if I could substitute turkey sausage for the bacon on the 2 for $5 Bacon, Egg, & Cheese Croissants. No, again. The drive-thru cashier then had the gall to tell me that I should just get the 2 for $5 cuz "It's cheaper"! I informed her that I don't eat pork, which she should have gathered since I was inquiring about the turkey products, duh. I then saw that the new plant-based sandwich was listed on the menu board for only 79¢! What a deal! When I asked if the price was in fact correct, I heard the manager come on & say that's not right at all. I told her that's what her board is advertising. They both said that's not what they advertise. Lol, I laughed at that & told them to come out & look. I don't think they know the meaning of marketing or advertising. The manager finally said that a number must have fallen off the board. I told her that's not my problem, and 79¢ is the price they're advertising for the sandwich. That's what I'm paying. Haven't they ever been at a store where something was on a shelf with a certain, and you received that very price for that item merely cuz the item was misplaced? When these things happen, it's not the consumer's I fault. It's the business' fault, and they merely need to appease that one customer with the low price and fix it immediately so the business doesn't lose real profit. So, I then heard the manager say in the background, "What the hell!" She gets back on & says the sandwich costs $4.79, and that's what I'll pay. I then tell her that was finally the first time they're told me the ACTUAL price & that they really shouldn't have the button pressed when they're cursing about possible patrons. As a manager, she should try to confine herself in a more professional manner, especially in front of her employees because she's supposed to lead them. I then said that I was going somewhere else for breakfast, somewhere that wants repeat customers and might possibly uphold manners and grace with their consumers. I also want to point out that both women spoke so fast and with ZERO enunciation that it was exceedingly difficult to understand them. I had to ask them each to repeat themselves multiple times. None of these are qualities that are wanted or needed in a drive-thru cashier...

I have gone to this Dunkin in hopes on a quick bite while on my way to work a few times. Each time, I’ve been disappointed with the outcome. However, I will say, my most recent experience on 10/30/2024 was by far the most upsetting. I stopped dunkin on my way to work and ordered snackin bacon and a croissant sandwich. I was served burnt snackin bacon and raw bacon on my sandwich. How anyone can manage to let that happen? I’m not sure however, I am pregnant and was instantly made ill after eating a few bites of the sandwich prior to my realization of the unsafe food. I called them, asking for a refund for my $13 order and they told me I need to bring it back in order to have the order remade. I told them I would not be off work until after they are closed and they told me to bring it the following day in order to receive a new order…. I told them I could give them pictures however I’m not carrying around a day old bag of undercooked bacon sandwich while being pregnant and sensitive to certain odors, and I do not under any circumstances want to eat from their location again due to health and safety concerns. They told me that they still would not be able to refund the order so… here we are now. Do not eat here. They need some serious training on health and food safety or to be shut down until their staff is fully knowledgeable on the preparation of certain meats and foods. Servesafe certification would do...

Very very bad customer service. I placed my order in drive thru... asked me to pull around without providing a total. Get to the window and I'm given a total. I asked again as I didn't hear. The female worker asked the male at the window what's going on in a snippy manner. They started speaking in a foreign language which obviously I couldn't understand but their body language & tone was universal and well received. I definitely didn't appreciate the rudeness to start off my day when there was no reason for it. I won't be supporting this business in the future. I'll spend my hard earned cash elsewhere where I'm valued and appreciated as a customer. The overpriced crossaint taste like it was taken from a box and heated in the microwave. No seasoning at all & it gave me heartburn. The macchiato was bitter and not worth the price. Nasty food, very nasty...