Cactus Cantina Foley — Restaurant in Foley

First of all, this place is new and has been busy for the past few wks. We decided to give it a try but things didn't go well. We arrived before the main dinner crowd usually starts arriving. We only had to wait 5-10 mins so things are going well right? No! There was a table of 7-8 that had arrived before us but I didn't know how long they had been waiting or whether they had already ordered, etc. We sat down for appx 15-20 mins with no one coming to our table. Then a young lady asks if anyone had waited on us yet and we said no, so she took our drink and she food order. Then she walked over to the other table and took their order. Also, she mentioned to both tables that she wasn't our waitress but was gonna help her out. Then appx 10 mins later, the real waitress came by and attempted to take both tables' orders and we told her that the other lady had taken it so she left. Appx 15 mins later, we saw the waitress coming from the back with a tray of 10 drinks, etc. I don't know exactly what happened but she dropped the entire tray of drinks on the floor and some on a man at a table nearby. The next thing you know, she comes out with a mop and proceeds to clean up the mess. Meanwhile, everybody is still waiting for their drinks, queso, etc. Although frustrated by this point, we saw what happened so were trying to be patient. However, you can only take so much. We waited over 20 more mins but our waitress was still over there mopping. What the hell! How long does it take? Why was she the one cleaning it up and not one of the table cleaners, dish washers, or even the manager if needed. Oh wait, we never saw a mgr the entire time. By this time, we decided to leave so we told the hostess what happened and she apologized but never attempted to tell a mgr or anything. I could hear the other table whispering about leaving too but we're not sure if they did because we were on our way to Ichiban Japanese restaurant. After that experience, we still plan on giving them another chance...

Came here with some friends for lunch recently. Asked what the difference was between the lunch fajitas and the dinner fajitas. Our waitress said that it was the same as the dinner with the same amount of food. So I ordered the lunch fajitas. Asked for no sour cream and extra guacamole. When the food came out it was half the amount as the dinner and was all on one plate with the tortillas sitting on top. No plate for them like is normal. The fajitas were flavorless and cold as well as the beans rice and the plate. I asked the waitress if they could remake it because it was cold and she said she would talk to the manager. The manager was a tall short haired blonde lady that wreaked of perfume. She came over and blurted out “what’s the problem?” I told here what the problem was and she argued that they don’t came out on a sizzling skillet like the dinner. When I told her that that was fine and that I just wanted hot food she tried to grab the plate out of my hand while angrily saying she would just take it off the ticket. I said that’s fine but I still want my lunch. She said they would remake it. 20 minutes later the food came out. It was the same plate of food and was just heated up some as the same marks of sour cream and burnt vegetables were in the same spots in the plate. The waitress said she would take it off the ticket but never did. Three years ago the food was delicious here and service was good. It has steadily gone downhill since. Every few months I have tried it again with friends that wanted to go and it has been worse every time. The portions, quality, and service. I will not recommend this restaurant to anyone and would recommend to go to the one in gulf shores as Gerald is great manager and does great to ensure the service and food...

Save your time and money for the Fairhope location instead! The Foley location is so unprofessional. I was talked down to by the manager AND hostess both over a coupon worth $5.99! I ordered over the phone, the hostess never mentioned i couldn’t use the coupon on my To Go order, the coupon never mentioned anything about it either, yet when I came to pick up my order the manager immediately started making a huge fuss with me about it and having an attitude! Then when I saw my bill, they were charging me for 3 extra cheese dips that I never ordered! The hostess started yelling at me saying I was lying and that I did order 3 more cheese dips. No lady, I ordered a “free cheese dip”- not a free cheese dip and three more cheese dips. How dare you yell at me for your own mistakes? Then the manager started yelling more. Whats worse is all of this happened in front of my 6 year old daughter. I left without my order and decided to take my business to my home location in fairhope instead! After we left foley, my daughter kept telling me how scared she was for how these people were talking to me. She was holding onto my arm so tight the whole time. We are both so upset over this. All of it could’ve been avoided if your manager could’ve just treated me with respect or if you guys labeled your coupons accurately or trained your employees better! Instead we were attacked by him and his employee. Shame on y’all. I hope you guys had a terrible night after this and I hope you both read this review. The fairhope location was so sweet and helpful after this nightmare. DO BETTER. BE A KIND...