Papa Johns Pizza — Restaurant in Folsom

Very nice and friendly. This was my first time ordering from the Papa John's and I am pleasantly surprise in many ways. The pizza and the quality of the ingredients they used is better than most places I have been. It was fast and delicious. . The owner/person working there was very personable and nice. I was looking at the menu and was not sure if I want a pizza or a sandwich. The person working there said hi and then after a minute with a friendly tone of voice said "don't worry about the prices. We have many specials". I must have looked pretty bad. But just that kind spirit and friendly gesture made up my mind and I ordered a large pepperoni and honestly it has to be among the best pizzas...

Disrespectful, and Hostile Experience

I had one of the worst customer service experiences of my life at this location due to the manager, Sam. Not only was my order completely wrong (received 8 undercooked breadsticks instead of 10 and the wrong papadia), but when I tried to resolve it, Sam responded with aggression, refusal to fix the mistakes, and outright disrespect with profanity.

I left feeling threatened and unsafe. No customer should ever be treated this way. The lack of accountability and hostile behavior from management is unacceptable.

Avoid this location unless you enjoy paying for incorrect orders and being verbally mistreated. Zero professionalism, zero care for customers.

DO...

I Don't usually do this but I was impressed. Pizza was really good. Had to keep myself from eating the whole thing while driving back home. Employee who served me was friendly and clearly intelligent (what is less clear to me is why someone like this person is working at a pizza place) I ordered the Shaq a roni pizza which was delicious and hot but It was unfortunately cold by the time i got home due to no fault however from the restaurant (I had my ac on and the box open for a 17 minute drive so to all those who are driving the pizza themselves dont do that) anyway 5 star experience, will return again sometime...