Wendy's — Restaurant in Fond du Lac

Decided to try breakfast since they were now open. Wendys here in FDL has been opened now for a couoke weeks. Thought maybe the kinks had been fixed and things were smooth. We got a French toast stick combo that was greasy and flat, not to mention cold, sausage egg and cheese crossiant combo that was cold and the cheese wouldnt melt, a bacon, egg, cheese crossiant combo that was cold and cheese didnt melt and two cinnamon sticks and drinks. All the hot items were cold and ended up in the garbage. The French toast sticks, like I said were flat, greasy and tasted burnt. The cinnabons were dry and way too much frosting, they also ended up in the garbage. That was over 30.00 thrown uneaten in the garbage. I know we've wanted a Wendy's back here in Fond du Lac, but if they dont get their act together, they aren't gonna last. They need somebody at the windows that knows how to do ordering and doesnt complain when you're trying to help. The girl today acted like she had no idea what she was doing and made the comment when I told her I had three meals, "I'm only one person!" Not sure what that has to do with anything, but our food didn't get eaten, it got thrown away. Even my dogs wouldn't eat any of it. That's not good. I know they are new, but when you're spending hard worked for money to buy something you are hoping is gonna be good or youve been here since birth and are now on limited funds shouldnt have to throw away their purchase because it wasnt prepared hot and ready. I dont live that far away so the food, if it had been prepared right would have been hot or warm enough to enjoy, but it all ended up in the garbage. First impressions are lasting impressions and if you dont get return customers, you're gonna end up closing again! I dont want that to happen. Two weeks is a pretty good length of time to get people trained and experienced to run things right. If a person doesnt like their job, get out of the kitchen cause they're only gonna cause...

Service was extremely slow and disorganized at counter. There was no wait to order but it took forever to put a salad, dressing, utensils and an empty beverage cup on my tray. The friend I was having lunch with orderer a burger combo meal and waited over 10 minutes at the counter because he person who took her order shut the cash drawer without giving her the change due. The next several customers were all using credit or debit cards so she continued to wait. What I don't understand is WHERE was the Manager or Shift Lead with the key to open the register. This is the 3rd time Wendy's has opened a fast food store in FDL...and the closures have come quickly. This one will share the same fate is the Customer service issues aren't addressed and staff receive the training the most...

Went to Wendy's today to get a taco salad. I was informed that they didnt have any. Nothing else about whether or not its just today or if they dont carry it anymore. Nothing! We've waited a long time to get a Wendy's back here in FDL. We're long past the start of Wendy's here in FDL. If they dont get their act together and start acting like they like their job, Wendy's will be taken away again. Get your act together and get someone who likes their job. Greeting the public will make or break your business. Don't just take a job for a paycheck. Take a job because you like being around the public!!! There are alot of people looking for jobs. If you dont care how you treat your customers, youre gonna get Wendy's...