Farmer Boys — Restaurant in Fontana

At about 8:40 AM I visited the farmer boys on Sierra Lakes Parkway in North Fontana, California. Due to being a bit sick and mildly unwell. I entered the drive-through and actually went past the speaker. I had to back out and maneuver a bit to try and get back to the speaker. My assumption based off of the way I was greeted was the workers were annoyed, or probably thought I was playing in the drive-through, but in actuality, I was not feeling well. That being said, I placed my order my voice is affected, and I’m not gonna lie. I don’t sound like the most cheerful person, but definitely was not rude. At the end of my order I asked for a cup of water. My request was not acknowledged when I got to the window. I heard the girls talking about the water and everything and they did have it, but never acknowledged my request at the speaker, when I was greeted at the window, it was a very cold greeting. I was handed my food with no thank you, Have a nice day none of that. I close my window, and begin to feel a bit uneasy, and wonder why these ladies were behaving so rudely so I stayed there. Roll my window down made direct eye contact with the lady in the drive-through window and said thank you, she looked at me and shook her head inaudibly then I said am I welcomed ? and she said yes. yes you’re welcome. Look when I tell you. This is a terrible experience. I’m so disappointed. This place is five minutes away from me and the way that I was treated I will never go there again. So when you go to this farmer boys make sure you’re ready to order. Don’t take too long. Make sure you don’t make any mistakes because if something goes wrong they will be very very upset with you, and you might feel it in the hospitality they downgrade and give you, stay away. Note to establishment please retrain your staff on how to be friendly. I understand that working service is not always the most desired thing to do but if you choose a job in customer service and you need to be polite. you need to be hospitable I need you need to acknowledge cues and requests in an open hearted manner otherwise consider a warehouse job where zero personality is required.

Ps thank you for forgetting my parm crusted grilled cheese!!! You...

I went here for brunch and overall had a mixed but mostly positive experience. The environment is good, with both inside and outside seating available, and the place feels very kid-friendly. It was very crowded on a Saturday morning, which shows its popularity, but it also meant service felt a little stretched.

The food was impressive in general. The toast and omelette were nice, and the hash browns were as good as expected. For my taste, the omelette could have used a bit more salt. The grilled chicken salad was fresh and enjoyable, though the portion size was a bit too much. The sourdough chicken avocado sandwich was okay, but unfortunately the chicken was chewy and hard, which left a negative impression.

Staff were warm and welcoming, creating a positive vibe, although there was a small slip when utensils were missed with my order.

On the downside, I wasn’t fully impressed with the cleanliness of the place. It wasn’t terrible, but it could definitely be better maintained.

Overall: ✔️ Good food with generous portions ✔️ Warm and friendly staff ✔️ Nice environment, kid-friendly, indoor and outdoor seating

❌ Cleanliness could be improved ❌ Chicken in the sandwich was too chewy ❌ Service slipped slightly under the crowd

I’d recommend this spot for a casual brunch, but with room for improvement in food...

Placed an order through the drive thru for my wife and daughter and I but when we came up to the window we were handed the incorrect order. I told the young lady at the window and she called over someone who claimed to be the manager. I told him that we received the wrong order and he accused me of having driven off after ordering and coming back to get the order. I was totally confused and told him this was the first time coming up to the window. He continued to insist that we were at fault for having received the wrong order. After going back and forth he finally yells out "so what do you want to do, do you want your order" . I tell him no, just give me a refund for the incorrect order I had already paid for. He hands me the bills and throws the change at me. This is ridiculous coming from someone claiming to be a manager. Easily the worst service I've experienced at any restaurant.

Update: The owner contacted me regarding this incident and he made things right. I appreciate his professionalism and dedication to customer service. Not thrilled to know the young man who threw change at me would still be working there but the owner said he would not be managing until he...