KFC — Restaurant in Fontana

GLADYS the supervisor has the most Horrible customer service!! Very sad the way she is towards LOYAL customers!! They had got my order wrong in drive thru & i called in for them to fix their mistake she had me come in to get the meal fixed, I had my receipt to get the order remade and fix their mistake,

When I first walked in, I heard them talking about me and it was very weird as I was at the counter waiting. No one approached me and then they asked me. Oh, is there something I could help you with and I said oh yes, it’s me Moe the one that you were talking about right now to your coworker when I had a call at first they gave me incorrect names that were not their names so when I had went, I heard them talking about that situation . She got mad that I heard them over talking about me so she called her manager Matthew and told him not to replace my order anymore. She said he could replace it if I wait there at the counter for two hours sarcastically I was with my six-year-old daughter which we waited there for about 40 minutes and she kept changing the time on me while I was waiting she was rolling her eyes and giving me very dirty look she kept going in the corner, talking to her coworkers and also, calling the Matther the manager, telling him not to replace my meal anymore. She got mad that I had called corporate on her and made a complaint about her attitude towards me a customer that she had promised a meal replacement, but her nasty attitude did not give me my food back. I will not recommend this place Gladys is a horrible worker and I Do not want this to happen to other customers it is a very bad experience, and I would not want anyone to deal with them They lost a very loyal customer To...

Ordered the family fan favorite box the guy hands me a bucket of chicken and gravy okay that's fine mistakes happen but once we told him he was very rude about it and giving us the food. We did ask for KFC sause he gave to us and when we had to ask him again cause he just shoved the boxes at us I asked can I get more cause or pay he goes we don't have some after he literally just gave me 2 of them and said that we ran out just right now I told him he was being rude and ignored me like don't act surprised when people give u the same energy back and he apparently was the manager his name is Matthew he was chubby and had a tattoo on his left arm , don't work at KFC if u don't like dealing w people. Ive never wrote a review but the way me and my boyfriend where treated was not okay , I could just imagine how he treats other people and they...

I placed an order through Instacart and was notified that my food was ready for pickup. However, when I arrived at the store, they told me they had run out of chicken and that it would take about 9 minutes to prepare my order. I waited in the parking lot, but it ended up taking 25 minutes, while I saw several drive-thru customers being served.

When I checked inside, the staff seemed confused and even laughed when I asked about my order. I then had to wait another 20 minutes before finally receiving my food — a total wait of 45 minutes after being told my order was ready.

This was very frustrating and disappointing due to the long delay, lack of communication, and unprofessional behavior. I hope the management takes steps to improve service and communication at...