Panda Express — Restaurant in Fontana

This place deserves no stars even for customer service in which they will not satisfy any customer. I placed an online order directly through the Panda Express website, no 3rd party delivery services involved so it was a personal order. I went to pick up my order because I received a txt that my order was ready for pick up when I arrived my name was on the screen stating it was ready, I asked the manager Belem is her name where my order was and she stated it was already picked up and the person showed them my order number. She went to talk to the 2nd manager about my situation but from what I can hear is she was asking him about other personal things on when they were going to hang out and what he was going to be doing, and nothing about my order, the employee working the register also avoided contact with me and had a very rude attitude and all she said to me is that, that order gas been picked up already. The manager came back to me and told me I would have to contact panda express directly on the website and file a complaint about my order by email since there is no phone number on the site. Other than that she would not remake my order nor refund my $30 for my families order because she stated she couldn't because that order has been picked up. As I was sitting there trying to contact customer support I noticed my name was still on the screen stating it was ready. I also never received a txt stating my order was picked up successfully, and watched as other online orders being picked up and there name being removed from that screen. I went as far as calling another panda express and talking to that manager about my situation and if the same situation was to ever arise in his location what would he do? He stated since it was a personal order and not through a 3rd party he would satisfy the customer and remake the order. But would not do that for a 3rd party due to fraud and scamming. He also gave me the customer service phone number. I'm not sure if it was because of my race or it had to do with them feeling ashamed of giving away my order but if you worked in customer service the right thing to do is satisfy the customer or refund their money. It seems it was a laughing matter to them. Poorly run fast food establishment. Go to another location where they treat their customers right and...

Went in today 2/14 the cashier that inside at 6:40pm. Worst customer service. I place an online order, didn't see any teriyaki sauce. So, I ask her for some and she said there was some inside the bag. I open my bag and there was none. I told her there was none if I can please have some sauce. She told me to wait while she was talking to her coworker then walks away and has her coworker help me. If she does not want to deal with customers dont work there. Worst customer service of her. Why have people work there who do not want to deal...

I ordered the teriyaki chicken and 90% was totally fat. I had taken it home to eat and discovered this at home. I called the Panda Express the next day to report and make a formal complaint and asked for a manager and the lady who answered the phone said they didn’t have one. I asked to speak with a person in charge and she said it was the chef. I asked to speak with the chef and she said that he wouldn’t understand. And then she hung up on me. I called the corporate office and made a...