Captain D's — Restaurant in Forest Park

When we first approached the building it look nice from the one side, because the windows were very clean on the outside no trash littering the outside. But upon approaching the building from the other side, into the entrance, all the glass was very dirty with handprints all on it like it hadn't been cleaned in a week. As we went in the checkout area, it seemed fairly clean, but we noticed when looking in the expediting window, we saw the cooks. There were two ladies that were prepping food in the window that had hair hanging all over the place. My husband and I commented to each other, that they should have hair nets on because her hair is all over the place and every time they move their hair swung. After placing our order we approached the dining room area that looked pretty bad. Not the worse I've seen, but not good. There were a couple of tables that were clean but for the most part the floor needed sweeping and many tables needed cleaning. We found a table, sat down, waited on our food, and as the cashier brought us our food, we begin to try the fries and they were both old and cold. As my husband took our fries back up to the cashier so that they can cook us fresh fries, I began to open the fish sandwiches that we ordered, and as I opened it I noticed that the fish had been precooked the fish was not fresh. Before I could wrap them back up to take up to the front counter, I noticed a roach crawling on the table. There was a young lady that worked there that happened to pass by at the same moment and I showed her the roach crawling, she commented "oh no" and she walked back behind the counter and began expediting food. My husband and I were done at this time! We went straight up to the front and ask for refund and we will never come to this location ever again! We don't live in this area so we were visiting for the first...

They are not deaf ppl friendly. They still do not allow ppl in .. only drive thru. I stood out side to lt the know I cant hear the teller machine and I had an order for 4 ppl. They made me go around anyways.. Not drive thru window.. not walk in... they actually made me go to the teller machine. Once there.. it was the hardest most embarrassing moment..with cars trying to rush me. But I haven't got a clue what was said. All I could do is read the notes of what to order slowly.. 1 order at a time and read what was typed. I can tell the speaker was annoyed and angry. 10 minutes went by which felt like 5 hours. And if they read this post.. they know exactly who I am.. Everyone knows.. u cannot expect to communicate with deaf or hard of hearing person on an outside teller machine. It's impossible. Needs to fire em all.

Outcome is.. They got annoyed and angry. Yelling thru machine telling me to go around to window. I handed the notes to them. They got the order completed in 2 minutes. And I was well on my way. Number of cars was behind me listening and left because of how they treated. Had a car pull up.. told me that they have a deaf daughter and will not go back there again.. Bad experience, embarrassing, stressful, and confused. This happened February 4th ,2022 around 2pm. Spent $60 on 4 meals.. Never did finish the order cuz of difficulty.. order was only completed when I pulled around to give em note. Could've saved 30 minutes of...

I'm not going to say but WATCH AND INSPECT YOUR FOOD, keep your eyes on the counters and floors, walls if you get my drift. It's hard enough when I can't see as it's being prepared but I can fix that and I would say the next time but it won't be one. I should gotten a refund but taking a chance can always be a bad one but I took that chance with a good blessing of the food and a nice inspection of every piece. I was not alone with the customer in front of me notice the same so we both had an option but continued on with the service. Hopefully you will have a better visit. One final thing, 2 older gentlemen was dining in and while I'm waiting and they was done dining in. One gentlemen had to get the young lady attention at the counter taking your order to come give the trash can some service due to it running over and a tray still with food in it due to the can full so it couldn't be dumped and his last word was I'm telling u this because what we just encountered at our table. SMH LORD HAVE MERCY, I saw his action while they was eating and I'm waiting for my order, i didn't think of his actions until I witnessed what me and the guy in front of me witnessed. BE CAREFUL AND WATCH YOUR FOOD AND...