Discount Furniture Outlet — Local services in Forest Park

When I first went in Suzy was nice, sweet, helpful and all that... She would look me in my eyes when she spoke to me and seemed very pleasant as I asked a few questions such as layaway, cancellation policy, exchange etc just in case I changed my mind...... Today, I asked to cancel my LAYAWAY and get my money back and Suzy became a different person! NO! NO MONEY BACK!!!! what??!... I remained very calm and simply asked her, why can't I have my money back? She said all Sales final.... But this is a layaway not a sale.... No! No money back!!.... Can I ask you another question Ms Suzy? Why can't you look me in my eyes?.... I did!.... No you didn't and it's because you know you're wrong. You looked me in my eyes when you told me (after I asked SPECIFICALLY) I can get my money back if I changed my mind because I know myself... So she told me to contact corporate office and I asked what the info was and she gave me the info to their own location here...

I had a very negative experience at Furniture Outlet. From the moment we walked in, the lady in the store didn’t acknowledge us, ask what we were looking for, or offer any assistance. I had my children with me, and while they were moving around (as kids naturally do), they weren’t being destructive or out of control.

As I was actively telling my 2-year-old to get down from a piece of furniture, the lady shouted across the store, “Please keep your kids off the furniture!” Isn’t the point of a furniture store to try out the pieces before you buy? And why interrupt a parent who is already addressing the situation?

That was the final straw—we left immediately. I would never spend money at a place where the staff barely speaks to you, offers no help, and chooses to yell across the room instead of engaging with customers respectfully. Completely unprofessional and...

They lied to me and now refusing to honor their word!. I would not recommend to do business here.I was told that i can use my deposit as a credit if I change my mind just yesterday. Today Suzie says she did'nt say that. ( its the only reason I decided to give a deposit) Suzie, actually, said there is nothing she can do and put the phone down. Nancy, then picks up the phone with a very rude tone and says that is all she has to say. I am shocked at the treatment I received here! Don't waste your time here- just go where you...