Starbucks — Restaurant in Fort Collins

Honestly, I don't love leaving a poor review, but after patronizing this location for almost 4 years only because of convenience, I've seen it all & my most recent experience was the breaking point.

My review of this location isn't reflective of all of the employees, though I feel like there are only a couple of individuals who are so very valued & kind. They know who they are & I'm grateful to them.

In my experience the coffee here is mediocre at best. As a longtime patron of Starbucks in general, the employees here don't seem to place allegiance into the quality of their products, it's just a job. Look, I get it. It's tough slinging coffees to people with different tastes all day long, but they chose this job which also accompanies customer service skills & a bit of integrity when delivering expensive coffee.

So I frequent about three different Starbucks throughout Fort Collins depending on where my work takes me, & as someone who has ordered the same drink for years, I know what it should taste like & do. Do, meaning, I order espresso for the kick of energy it gives.

A few months ago I started to notice that I would plow through my drink in seconds & not really feel much at all. So one Tuesday evening one of the amazing employees was there & when I received my coffee (usually 3-4 shots of espresso with or without whip), it looked like a teaspoon of coffee for $3.73. I mean I literally only had the espresso, so I spoke up asking if it was a triple. The nice employee said that their machines had been pulling less water lately, did I want another shot. So, while I appreciate the extra shot, I started to put the pieces together & realized why my coffee at this location highly differed from any other Starbucks.

You know what?! This coffee is one of my simple daily luxuries that I personally love. I work very hard for income, so to realize that this location has been shorting me coffee, quality (because anytime I do get whip here it looks like goose droppings & is just ooze), & I think that it's happening because of the tip button when you use their charge. Many an employee has made a huge deal about the tip button. I'm not cheap, obviously because I go to Starbucks even after the massive inflation, but I don't feel as though handing me a coffee that's so expensive to begin with requires a tip when the majority of employees are very quick to rush you through the drive through & they've been shorting what I'm paying for, for a long time!!!

All in all, I'm driving out of my way on the days I'd go here so that I can never...

This Starbucks is my home away from home!! This location puts the other ones to shame. Truly, I can't express how wonderful the staff is, and how they often put a smile on my face on the toughest of days! Morgan and Emily are superstars and always go above and beyond to make sure I'm well taken care of. I feel like we would be friends outside of Starbucks because that is how genuine they are. I usually get a Venti Iced Chai with a shot or a Venti Caramel Macchiato with cold foam. Whatever I get, its always made right and in a timely manner. I usually go in to work on stuff on my laptop, but when I need to hit the drive through for a quick coffee they always have my back. 5 mins tops to get through the drive through. The only other drive thru location in town (College and Stover) is a drive-thru nightmare and a minimum of 15-20 minutes to get through the line, especially since COVID. I would gladly drive to this location if I lived elsewhere, but it happens to be in my neighborhood which is even better. So glad I discovered this location and has been a regular spot for me. I feel they're doing the best job they could possibly be doing with COVID safety precautions. From the bottom of my heart, thanks for...

I never take the time to write a complaint about someone but today is that day. I went through the drive thru at store 23170 on 7/8/24 and had such a negative experience. I ordered 2 drinks. I came to the window and asked if I could use 2 different apps to redeem stars. At first, the young man in training, said I think we can but asked a fellow employee to make sure. That’s where Lottie comes in and says with already an attitude, that we cannot. That’s fine, I asked to split the order to make it easier and Lottie proceeds to make a nasty face as it came off as an inconvenience to do so. This was all done in front of me and my boyfriend who are customers. When I asked the kid at the window to give me her name, she came to the window, I confronted her about her behavior and she proceeded to say that the young man is learning and it was a teaching moment. If expressing to do nasty faces in front of customers, is a teaching moment, she shouldn’t be as a face of Starbucks. She’s corrupting a trainee already with her negative demeanor. Lottie has reddish hair, wore it up in a beige or cream clip, and was wearing a black t shirt and khaki/Carhart...