Wendy's — Restaurant in Fort Lauderdale

This place usually is ok with service, but as I went there today, I went through drive thru first, their accommodating attitude is well perceived but once mid shift comes in, there seems to be a particular crew members that doesn’t care, they have kids outside in the sweltering heat, doors locked and no one ready to help if an adult try’s to walk up, we’ll that’s what my family member did, he came up with his puppy in hand and asked to use the bathroom, when I drove by I stop, and saw the crew member denied him access, as he explained that the puppy was a service dog, he can’t leave him alone and he’s been standing outside for a long while, he needs to use the bathroom, he’s in pain, he explained, they still made him he had to walk back to his car and grab his Identification and proof, I saw the whole thing, plus the crew members didn’t want to come back to the door, to help my poor family member, it’s sad because he was in pain and struggling with his condition and how they treated him was worse than a second class citizen until I heard him venting to the manager, she seem to calm him down temporarily, this type of discrimination is disrespectful and disgusting towards our kind, they need to retrain or fire people who don’t understand or have the lack of compassion towards your own customers. I was there and saw the whole ordeal of a grown man with medical problems come ask to use the bathroom and was refuse and lockout of the establishment until shown proper identification which he later did but left a nasty taste of dissatisfaction as a company for my family experience....

I go to this Wendy's quite often especially on my cheat days and usually the staff is outstanding very nice, very polite and my orders are correct. The one and only issue I have is with the supervisor Maricela who has been quite rude more than once. One particular instance was when I had ordered a chocolate Frosty and when I got to the window they were out so I asked if I could have a chocolate chip cookie instead and Maricela rudely told the guy working to drive thru that she was not going to give me anything bc cookies are expensive. Well considering that what I ordered was not available nor was I made aware of that when I ordered it...Id figure that as based on customer service skills 101 that she would substitute the frosty with a cookie....no she didnt and she was quite rude abt it. This manager has been rude on more than 1 occasion and either needs to be given customer service training or needs a different job thats not customer...

I ordered a jbc meal deal. it was pretty quick servive but they still asked me to pull forward until they bring it out. it makes me feel like im inconveniencing them. fries were fresh hot and delicious. it took me a minute to realize they didn't put on tomato. they haven't since I moved here. not just this location. Anyway, also its shredded lettuce. I prefer the usual way. my nuggets were really dried out and funky. I came at 10:30 and assumed they would be fresh too. which makes me think theyre from last night and just re fried?! 🤢 even the breading was falling off. which is unusual. I tossed em. love that I can change the size of drink/fries for a decent extra charge. glad I got a medium fry since I'd still be hungry missing those nuggs. overall good. lot is clean/workers were friendly. wendys vanilla coke-ill always appreciate the...