Füdgarten — Restaurant in Fort Lee

Food is overall good but the service is very poor for a business with actually healthy and delicious meals. The store originally had two people in ( me and another customer). Unfortunately the other customer meal was taking too long and left as I still waited to place my order. Two more customers entered as I still waiting and the man behind the counter proceeded to take their order prior to mine as I still waited nor acknowledged my presence.

This place of business definitely need to work on their customer service.

Update 2/5/24 ( In response to the owner’s comment)

As a business it is look down upon to call a customer a liar or state that the customer is lying. But as I said in my review before you never took my order because I know I didn’t walk into the store at 9:32 am. When I know I finished my workout at 9:28 am on my Apple Watch and for me to get dressed, warm up my car, and get to your location in 5 mins and place an order was not possible.

When I walked into the store and waited for my order to be place while someone else was waiting before me. You simply said “ I feel bad for some people” and proceeded to cook. I took a protein shake from the fridge waiting to be purchased along with my order ( that was never taken or put into the system). Plus the order I was going to get was an omelette not something with fish.

Also please get the right situation correct before you attack a customer. The lady that left simply said out loud she wanted to get to her workout class and would be back in 40 minutes and you said that it will be done in 5 minutes if she would just wait.

Thank you and have a...

Edit: This is only the second time I’ve had a food business tell me that it costs extra to use a credit card. I wasn’t aware that that’s okay without telling the customer that “hey, there’s a surcharge when you pay with credit.” Even when I asked, they didn’t point me to a disclosure. I’ve seen businesses say, “sorry its cash only” or “there’s a minimum of $10 for credit card use,” both of which I’m totally fine with because I’m being told before I pay, but not this. Additionally, they charged me more per item as well and when I asked why, the employee basically told me that I was barking up the wrong tree and that he had already asked them to change the prices. That makes it hard to stomach. This way of charging customers is what I feel sometimes makes shopping local a bit hard unfortunately. I’ve not seen large establishments do that. Usually it’s as advertised + taxes.

I order as advertised 11.5 and 13.5. Total ended up being over $28.

I saw the yelp response (I use Google and Yelp pretty much exclusively for picking places) and the owner offered for a refund or order for free, which is nice. However, I’m not out to get free meals but simply wanted to give my experience as a customer. I had high hopes coming here but left disappointed. They could’ve offered to make it right when I asked about being overcharged, instead of after i post a negative review.

Food is okay - ordered burger (bit salty), sandwich (good size). The five-ish fries were soggy. Location has parking (crowded and limited even on a rainy day) so that's a plus. Cafe vibe is like a Chipotle. Will not be returning...

It's amazing! I'm thrilled about this new business. We needed Fudgarden in Fort Lee! I was impressed by the beautiful interior, modern and aesthetic. I loved the seat arrangements, color of the furniture including the cute Polaroid wall, and the beautiful menus. It's bright and CLEAN in here! I can tell the staff do a great job in sanitizing and cleaning often. I was able to easily order online to take out lunch. The guys at the register were super friendly and welcoming. Food was delicious, I had the El Toro bowl with shrimp. The portion was huge and I was able to eat leftovers the next day. The ingredients were fresh and the shrimp was grilled to perfection. For spicy lovers, add a little bit of hot sauce or sriracha. I also had the Sophisticated Veggie Sammie. Yum! I didn't add any protein because I wanted a simple fresh mozz tomato zucchini sandwich. It was drizzled with olive oil and crushed pepper. The bread was delicious and I enjoyed it! They have a fridge with lots of different health drinks, my favorite is KOMBUCHA teas. I'll definitely be coming back for more. They have daily specials and a Instagram account where they update posts everyday. Have lunch here or dinner and not feel guilty, eat healthy and delicious food! You won't regret it, come see for...