Using the website- I created an order to have the carry out option for this location, applying my car description so that way when I pull in as usual I can put I am here so I can wait for the order to prepare and be brought out. Today’s purpose of ordering using the carry out option was due to me being on a time crunch. This is the exact reason why I love this order option, but today it took 3x longer than the drive thru option. I waited patiently for 12 mins and noticed no one was coming out. A little disappointed, I decided to go inside. I walked up to the pick up area noticing my order on the counter. The interaction with the staff member was very dismissive and not the customer service at chick fa la then I am used to. I politely asked for clarification purposes if the order under Lexus was for carry out that matched the description that was on the tag attached to the bag. The employee stated you have to come inside to get it. I pointed at the sticker showing in all caps “CARRY OUT” with my car description. The employee said “yeah-this is your order right?” I said yes. He said “okay, have a great day.” And walked away with no clarification whether or not the location participates in chick fa la carry out option that is advertised in the app. All I was looking for from the employee was clarification why it wasn’t carried out that way when I come back to this location in the future (which will never happen now) I wouldn’t wait in the parking lot I would just go pick it up myself or use the drive thru which takes away from the purpose of the carry out option and putting the car description on the app. If the carry out option is not available for a specific location then simply don’t offer it in the app. Or at the very least, hire employees that don’t mind clarifying and providing basic customer service. No napkins or straws in the bag, so I had to go back in for a second time delaying me even further. Overall I am very disappointed in todays visit. This situation could of been easily mitigated with good customer service.