Crumbl — Restaurant in Fort Myers

i don’t think i’ll be visiting this specific crumbl location again due to a problem i had with my order. i ordered pickup at about 9:20pm ish and went to pick it up about 5 minutes later, so waiting for my order wasn’t a big deal cause i usually just head inside and wait in there while my order is prepared which is no biggie. so i arrive and it takes like 3 minutes for someone to even notice i’ve come in and basically every worker is a teenage girl which isn’t usually a problem for me (me being a teenage girl myself) but they were in a big group by the mixers prepping for what i can only assume to be dough for the people in the morning to use the next day which i get but that doesn’t require 5 girls standing around a mixer while one is separating flour out and the rest are talking and just pretending to look busy ig. only one girl (not apart of the group) acknowledges me and has to put the broom she was using to mop/clean the floor with down in order to greet and assist me. i give her my first name to which she goes over to the order station to view what’s in my order and then she gets to work putting it together which i had no problems with. it was fine until she suddenly looked a bit lost as she was looking for a specific cookie (for reference i ordered a 3pc mini box of ginger snap, cinnamon roll, & semi-sweet chocolate chip) and she starts yelling back and forth to the girls at the mixer—which is too loud to hear her try to shout over—asking one girl if she had made new cinnamon roll mini cookies to which the girl finally heard her/responded after every girl i. the group had to try and get her attention and she responded no and basically shrugged it off when that seemed to have been something that she was supposed to do and not just blow off like that. so. the girl who’s prepping my order comes to me and says that they don’t have the mini cinnamon roll cookies which initially i’m fine with and i just ask her to get me a full size one instead cause they’re out of the minis but she’s like “i don’t think i can do that, sorry🤓☝️” when it’s like you guys are out of the cookie you’re supposed to have and it let me order it perfectly fine on the app like it wasn’t marked as sold out or anything so therefore i should be given the full size as a substitute cause that’s the flavor i want and it is not my fault that you ran out/didn’t make more since i’ve already paid for my order online. so she forces me to choose from the other minis they have available which is slim to none if you’re someone who doesn’t like fruit cookies or peanut butter in their sweets, so i’m forced to pick another semi-sweet chocolate chip cookie which is not what i wanted and honestly didn’t even want to be my replacement i would have just taken the 2 and left if it wasn’t for the fact that i had already paid for 3. so basically i wasn’t even given service beyond being offered a different mini which i get but like i. didn’t. order. a. second. semi-sweet. chocolate. chip. i ordered a cinnamon roll cookie mini and y’all are all out and didn’t prevent this from happening which i should not have to “work with” as a customer like there were preventative measures that could have been taken that wouldn’t have made me upset as i am now considering i’m having to suffer the consequences of somebody else’s ignorance cause they didn’t prep more when they were supposed to. overall just really disappointed with the service and the seeming lack of understanding from the workers which i did not expect but was still subjected to and i walked out of there pretty pissed off. and oh yeah the semi-sweet chocolate chip mini cookies that i had to end up getting two of? salty as hell. literally both of the bottoms COATED in salt it was awful and my ginger snap cookie was so so so dry. i did not enjoy my order in the slightest and was not impressed by the service. so even though this location is right by my work which is really convenient but ig not anymore as i’ll have to drive an extra 15 minutes to get better service🙄 very...

If it weren't because the cookies were delish, I actually give them a negative rating. Well I understand that is a self-service type of business greeting someone when you agreed it it's just common sense and good manner. I came in to pick up a rather large box of cookies along with a smaller one and when I gave my name I was told we don't need to know we'll let you know when it's ready. As I watch several other orders go out I asked will you please check on my order only to be ignored and when the order was indeed ready it was shoved in my hands and I was told there you happy. I would much rather go to the location in Cape Coral while still practically self-service style of business the service and the people are much friendlier I will definitely not be back here. BTW the location Om refering to...

It was fine overall but what ruined it for me was that we PRE - ORDERED our cookies and we had ordered the strawberry shortcake. However one of the workers said that they were OUT of the strawberry shortcake so we were like okay. But then I saw in the back that other employees were making lo and behold, the strawberry shortcake. And they looked like they had plenty of ingredients. So I asked if why they weren’t selling anymore and she said “we’re not selling anymore because the strawberry shortcakes are for DoorDash orders for TOMORROW” (she didn’t yell I just wanted to emphasize the time) so what still doesn’t make sense to me it how people who ordered for TOMORROW get to have the cakes first even though we PRE - Ordered before the doordashers for TOMORROW! I thought it was first come...