Dunkin' — Restaurant in Fort Myers

I go there routinely and it pains me to post this. The DD app is touted as order ahead and skip the wait. The clerks have 3 points of sale: 1) walk in counter 2) drive thru and 3) mobile ordering. I have stood there and watched as walk-in after walk-in come in and are served while I continue to wait. I watch as a car that is half way around the building get served while I am still waiting. Finally a clerk will pick up the order slip that has been sitting on the counter and ask me if that is for me.

This has played out numerous times. Mobile orders are not even in sequence to all activity, they are addressed until the traffic slows down.

Even the app lets you specify criteria and I have rarely gotten what I ordered. All they seem to see is the cup size but no other details. I always order decaf and after getting regular a couple of times now I wait to see them doing mine and stop stop them when I see them going for the regular pot. The number of cream is never right. Always their default amount and I always order only 1 cream.

Atmosphere - the shift manger or someone routinely stands behind the walk-in counter and yells orders back to the kitchen or other employees. There is no one at the counter but will stand there yelling orders.

I am in customer service also, so I never am make a scene. But some oversight...

I went there a couple weeks ago. Hadn't been there in ages even forgot it was there in the Howard Johnson's parking lot. Anyway, I know it was 4:00 in the afternoon, most of the donuts were gone I couldn't get what I want so I ordered some others. Ordered some blueberry donuts which tasted like they were a week old, dry, and terrible. Also got some jelly filled donuts, and there was a itty bitty tiny bit of jelly right where they put it in and the inside was empty. They also tasted like they were days and days old. Would not recommend this place to anyone. Jellyfilled donuts that aren't filled, donuts that are so stale and old they should have been thrown out a week ago. Will never be back. Good thing that circle k has awesome fresh donuts everyday. Even if 4:00 in the afternoon they're still fresh and good. Never thought I'd see the day that dunkin' donuts the worse than a freaking...

My visit here, this time, has completely changed my feelings for this location. Most locations won't serve certain items an hour before they close but tonight was amazing. I always get nervous about using my free beverage reward because as we all know, every cup is a surprise. So I was very pleased that I was able to order exactly what I wanted even though they closed in 15 minutes. That made me feel special but what really touched my heart was the Barista Emmareion. As she was about to give me my much needed latte, she remembered that she forgot my special request. She took it back and made me a new one. A lot of people in this world forget that humans make mistakes, but I'm not that person. I am very happy and appreciative of her honesty. That makes me feel better about not only this location but about mankind. Thank you Emmareion for being the awesome person that you...