Topgolf Fort Myers — Restaurant in Fort Myers

We visited on a Monday afternoon, and it was pretty slow, maybe half of the bays were being used. We had 4 adults, and 3 kids (7, 5, 2) in our group. Called ahead for reservations and there weren’t any available, but they said it was only a 15 minute wait. Upon arrival 10 minutes later they told us it was a 45-1 hr wait. So we sat in the dining area and ordered lunch. The server was nice, but appetizers and kids meals took about 50 minutes to arrive. While waiting for the food with restless kids, we took a walk around, and to our surprise we counted 20+ open bays! Why did we wait an hour on a Monday afternoon?? Then about an hour after arrival they text me that our bay was ready. We got to our assigned bay and it had beers all over and needed bussing. The bay was also right next to another group, which was expected, but there were another 8 open bays next to us, so we asked if we could move down one spot, since it would be less dangerous for our kids. the server said he wouldn’t be able to move us, but said he’d ask the manager. He returned and said the manager said no. Then we asked to speak with the manager and the manager okayed us to move over to a safer bay. After going through a 10 minute registration process, which they charge you $5/person, including kids, we started to play. Shortly later the server let us know there was about 10 minutes left, and asked if we wanted to add more time. I told him we’d probably be done in 10-15 minutes, and didn’t want to purchase more time. He swiped his card and our bay completely shut down at exactly 1 hour, when we had about 12 shots left. Not to mention all the delays from balls not registering. There were also no TVs facing the golfers like at other TG locations. After already being there for over 2 hours to play 45 minutes of golf, and $200 later, no employee in sight, we decided to sign the check and leave. kids didn’t get to finish the game and both left crying. The place was slow, and they could have easily given us 5 minutes more to finish up. Overall, it’s annoying that they made us wait an hour for a bay when there were plenty of bays available, the food (apps) took over 45 minutes, they weren’t very accommodating, and they shut us down right before the end of our game. Definitely won’t be returning to this place with or without kids. Just a very disappointing...

Update 2024 We have been back a few times now and service has gotten much better so they have now earned all 5 stars!!

Had a great day date with my hubs recently and since it was so hot they were giving out complimentary ice cream. The service was very attentive. Shout out to the manager Nick too who was helping out all his staff. Way to lead by example!

I am glad to see how they have improved. We’ve been back 3 times since my initial review and it’s been consistently good :) 👍

Original review 2021

We booked for my parents 42nd Anniversary party (2 bays). We live in Naples and have considered coming for many other occasions in season but waited til off season to celebrate any of our various family’s birthdays based on our busy schedules and not wanting to wait to play. It was fun to play but the staff reminded us at least 6 times there was a $175 minimum for food and beverages. Lololol We spent WAY more than that easily with 11 people so I am not sure what the concern was. It was on the contract no need to remind us multiple times like we are cheap….pretty rude if you ask me! If we get to end then maybe remind us.

My dad had also asked to bring a cake and they told him no when booking…turns out you can but it has to be store bought which they failed to disclose.Why? Is this a nut free facility? Why in the world would you not be able to bring in ANY cake of your own for your guests to consume. You aren’t selling it lol. I asked if we could get a cake from them and they only had donut holes and brownie sundae so it wasn’t because they wanted the income. I would have paid for a cake if they offered. Alas there was no fanfare because they banned us from bringing a cake due to the miscommunication.

For the price we paid to book 2 bays, food, drinks, souvenirs we should have had some VIP feeling or comps included. Most VIP experiences in Naples include bottle service or at least a complimentary platter of some sort. I would’ve even been okay with one lone balloon or a single flower! Anything to make an event special. Small gestures count.

I can think of better ways to blow $1k in SWFL so don’t think I will bother going back. Maybe better to just show up/wait and just play versus booking a special event. But if it’s this bad in the slowest month of the year imagine how terrible the service is in...

Customer service is a crucial component of any business, significantly impacting customer satisfaction and loyalty. My recent experience with Topgolf’s customer service was, unfortunately, a stark reminder of how poor service can mar an entire outing, turning what should have been a fun, stress-free event into a frustrating ordeal.

The trouble began with our reservation. Despite booking well in advance and receiving a confirmation email, we arrived to find no record of our reservation in the system. The staff seemed indifferent to our predicament, offering little in the way of apologies or solutions. We were left waiting for over an hour while they scrambled to find a bay for us, with no clear communication or updates during this time.

When we were finally assigned a bay, it was in a less desirable location near the noisy bar area, far from the prime spots. The equipment at our bay was in poor condition, with several damaged clubs and a malfunctioning ball dispenser. Our complaints were met with indifference and no immediate efforts to rectify the situation.

The most egregious failure in customer service came with the food and beverage service. Our order took over an hour to arrive and, when it did, it was incorrect. Several items were missing, and what did arrive was cold and poorly prepared. It took another half hour for the staff to correct the order, and even then, the service was slow and unresponsive.

Despite our repeated complaints about the noise from a rowdy group in the neighboring bay, the staff did nothing to address the issue, further dampening our experience. The lack of attention and care from the customer service team was evident throughout our visit, making it clear that our satisfaction was not a priority.

This experience with Topgolf’s customer service highlighted the importance of attentive, responsive, and empathetic service. Without it, even the most promising outings can be ruined, leaving customers with a lasting negative impression. For a company that prides itself on providing a fun and engaging experience, the lack of adequate customer service was a glaring flaw that overshadowed our...