Arby's — Restaurant in Fort Wayne

Food was good and made to order no problem there. Would have given a four or a five however we had an incident where we were told that we needed to wear a mask. Indiana has lifted the mask mandate and I realize it's up to the own businesses whether they require a mask or not, however when the employees are not properly wearing a mask I was very offended that I was told that I had to wear a mask. The girl making the food had the mask down on her chin her mouth or nose was not covered and you have the nerve to tell me that I have to wear a mask. We explained that we would not wear a mask because the employees aren't even wearing masks correctly and got our food and left. We only went in because we thought that they had dine in service otherwise we would have went to the drive-thru. We are already 6 ft away from people and they have plexiglass at the registers and there was no one else in the dining area. We would have left but we already ordered and paid for our food we were just waiting for...

July 14, 2025: 9:30ish pm From now on, I will avoid the Maysville Road location Was expecting hot fresh food, and received food that might as well have been sitting out for three hours with no sense of concern from the Arby’s staff!!! Order two simple meals both with a shake, got home and discovered with nobody telling me that they no longer add the chocolate syrup drizzle for the Jamaica shake . called to complain mention to them that they messed up the order because there wasn’t any drizzle and got nothing short of careless, ignorance and rudeness from the person on the other end who mentioned how yeah they haven’t done it for months and it’s “the Customer‘s job to inquire. It’s not their job to inform customers”. Part of a fast food, worker or server or customer service employees job is to properly kindly inform customers of changes to the menu! NOT the responsibility of the CUSTOMER to do ANY of the...

My stomach has been a mess since eating there last night. Started getting real upset only 30 mins after I ate and now it's 15 hours later and I still feel awful.

They did take my order really fast and got my food to me quickly, even though they originally forgot my fry (I shouldn't have went back in for it because they were so burnt and greasy that I couldn't finish them). When I opened my sandwich all the meat was off the bun and just pilled on the side of the wrapper. I know the job probably doesn't pay well, but it wouldn't hurt to care just a little. The mozzarella sticks were fire, though. Always are.

Also, the price was outrageous. Beef and cheddar with small fries and a mozzarella side for almost $15? What's wild. And then they have the audacity to ask if I want to donate a dollar to a charity? (The order taker's attitude changed quite noticeably when I said no too.) No thanks. I just hope my...