Culver’s — Restaurant in Fort Wayne

I am writing for the person who is deaf & who has been a long time customer along with her husband and sometime they call in to place an order thru video relay or go eat there.

Last April 2, 2023 she placed an order for 2 fish platters via video relay. When she went inside to pick up her order, she checked in the bag and there were 1 fish platter & not 2. She told them I ordered 2. So they hurried and cooked it. When she arrived home and see inside the fish platter they were very bad burnt and crispy. It wasn’t delicious but taste burnt. It was awful. So she called to speak to the manager and she wasn’t pleasant & refused to refund my money back for the burnt fish platter. And the manager said “I’m sorry!” repeated over and over but never said I will reimburse you back. I even sent her picture of the burnt fish platter.

I called Headquarter explained the situation and they did called the manager. Waited 2 weeks and got no response. I tried to call them (HQ) again and refused to answer my call to give me result. They never return my call.

I am not please with the service I got ripped off with my money for a burnt fish platter. We are both deaf and senior citizens. And this is how we get treated. My husband & I have been a long time customers there. Of all the restaurants in Ft. Wayne’s area we have been treated respectfully and catered very well except CULVER’S. You just lost a long time customers and ripped Deaf Senior Citizens off. Have no respect for your loyal customers. So we will never come back there again because we feel discriminated, ignored and refused to refund our money back for 1 burnt fish platter. Shame & Disgrace that the manager refused after I sent her the picture of the burnt fish platter. Would you feed that to your senior mother or father or grandparents? I am very disappointed in Culver’s Restaurant in Ft. Wayne, Ind. & the CULVER’S HQ.

SHAME ON YOU!!! Shame on ripping off the Senior...

Food Was Good AMF brought out in a timely manner. The only issue was they didn't get my drink on the order and the Kid that bought my food out didn't care about missing my drink. After He Looked At My Recipt He Said Nope You Didn't Order Drink Then Turned Around and Walked Never Adking What I Ordered So That Was It. Well I did order a drink Yall Missef It. Now what would You do. What 10 minutes in line for a 1 dollar drink? Get Way More Expensive Drink From The Nearest Gas Station? Well I Choose The Gas Station Route and Guess What My Food Still Was Cold Anyway. Some So Simple But I Didn't Pay For It So It Wasn't His Concern One Bit That Now I Had A Lil Over 55 Dollars Of Cold Food That Was Less Then OK Only Because Of It's Temperature. This Is One Of Those Cases Where .99 Cents Is Going To Cost Them $55 Dollars Over And Over Again Because Yes The Food Filled Me Up BuT Could Of Would Of And Should Of Brought Me Out A Drink and I Forgot To Mention I Told Him I Would Pay For It. But He Just Turned Around and Walked Away Because "You Didn't Pay For It."

Sorry For The Bad Review But 55 Dollars In Cold Food Made Me Feel Like. I Was Robbed Of My Nearly 3 Hours Of Hard Labor I Put In For Your...

Came to this location on November 19th around 1:00 p.m. Ordered our food (ticket #88), was given a table marker and sat down. After waiting for over 30 minutes for our food, went up to the register to ask about it. Was told they lost our order and it would be out shortly. They continued to complete several other orders before ours. After another 20 minutes of waiting went up again and complained to the manager and asked for a refund. They stated they lost our order AGAIN. Was treated like I was an inconvenience to them. When I asked for a refund, they only offered coupons. When I told the manager I didn't want coupons as I would not be coming back, he said "fine, give them to someone else." I turned around and gave them to the next people in line. We eventually got our food after about 55 minutes of waiting. Would never, ever, ever recommend that anybody go to this location unless you feel like waiting an hour for your food and being treated like you don't exist. If it was a very large or complicated order, I could see how it could take a while, but it was only two burgers, fries, and a cup of custard. If the owner of this location would like more details, I would be happy to provide...