Jersey Mike's Subs — Restaurant in Fort Wayne

This Jersey Mike's is usually reasonably good, but on my last trip to pickup an online order they were apparently understaffed, under supplied and did a poor job managing workload to be fair to customers.

We placed our online order with a pickup time of 12:44 reported from the website. I arrived slightly after this time. It took almost an additional hour for our meal to be finished. However our hot subs were made nearly 30 minutes before the rest of the food, resulting in less than hot and fresh hot subs on top of an extremely long wait. Additionally they ran out of turkey before making our cold subs so all turkey items had to be substituted to ham.

Had they made our order even remotely close to as it arrived we would not have had any of these issues. For whatever reason even after I arrived at the restaurant they continued to prioritize in person orders despite the fact that our order was placed long before those orders. Apparently in the future I will need to just get in line, and when I get to the counter insist my order is made right then and there if I ever online order from this location again. When I brought up my concerns and whether or not we would be compensated I was told there was "nothing they could do" and I could speak to the manager but they "didn't know when a manager...

Hello, I just wanted to share our experience. We were looking at menu items online. We decided what we were ordering and picked everything out. We got to the checkout and realized it would not let us finish our order. So I called in and asked what happened with their website. They told us that their system shuts down an hour before they close and they were closing at 6:00. I asked if they could take our order over the phone and she proceeded to tell me that they were swamped with orders and basically did not want to take our order. My husband insisted we still wanted to order. She started to take our order and I asked if we could do the 50 percent off because we originally placed our order online but it wouldn't work. So she answers me with the answer of no. I asked to talk to a manager and she was yelling questions to him and they went back and forth. Eventually he gets on the phone and I explained my situation and he rudely said no. He kept talking about them being out of bread and how he didn't want to take our order. He yelled at me and I told him I was going to talk to his manager and he yelled that's great have a good night. We will not be going back to the Jefferson location, ever! I have not had such terrible customer service for a long time. Very...

A total of 2 workers tonight (so I empathize), and several people in front and behind us. Every table in the restaurant was dirty except one. The restaurant was FILTHY. I had to purposefully keep my eyes away from the meat slicer and prep area because it was gross! Nothing had been wiped down. Thank goodness I got a hot sandwich with nothing cold on it. Tried to coerce my husband to do the same thing, let’s hope he doesn’t end up with food poisoning. They had Jersey Mikes sandwich paper taped over the FRONT of the cooler (where they store all the meats/cheeses) like they didn’t want you to see what was in there-very suspect. As we ate, the worker put (what I suspect to be) a mobile order on the counter—the bag falls over and a sandwich hits the floor (still in wrapping paper). A patron picked it up and handed it to the worker. Worker inspects it, walks to the “back” for 30 seconds and comes back with the sandwich and put it RIGHT BACK IN THE BAG. I realize the sandwich didn’t touch the floor, but seriously? All in all, this place needs to be shut down if it can’t staff appropriately. Felt bad for these two guys-I know it’s not their fault, it’s an all around tough situation. Manager or corporate...