McDonald's — Restaurant in Fort Wayne

I, like many of you I'm sure, have had multiple very bad experiences at this specific location. But I thought it would be easier for me to just share my thoughts regarding specifically todays experience. I only have 30 to 45 minutes of idle wait time here in the drive thru queue after all.

Although I have thought about this for many other McDonald's locations throughout the city, too.

So, you become overwhelmed with customers for reasons which I'm sure are "just no one's fault" and need to close your lobby dining room before your posted, usual, lobby close time so you can catch up.

How about, since we're closing the dining room early today, sometimes by many hours early or even for the entire day, and since no one else in the world has any way of knowing this is happening, we put up a modest sign in the window of the door, perhaps visible from the parking lot, indicating this unannounced change of plans to the customers?

I've been trying to think of all possible reasons to choose not to do this.

Is it "Apathy"? Do we just not care one way or the other? Is this just such a low priority?

Is it "Contempt"? Are we actively trying to produce the most upsetting experience possible?

Is it "Stupidity"? Has this really just not occurred to us? Can we just not figure out how to do it?

Are we worried that if we put a sign that says "lobby closed" people will assume that the whole restaurant is closed and not shop here? No that can't be it because, after 0.2 seconds of thinking about it, we could just put "drive through only", or "lobby open for delivery drivers and mobile orders only" in English and or Spanish and or whatever the third and most popular language spoken by monolinguistic adults in the area is.

You can even turn into an ad for your mobile app.

Do we not have the know-how to make or otherwise obtain such a sign? It looks like you have the technology to make a sign that says "next window" with a big arrow on it and put it on one of your drive-thru windows.

Just something to...

The manager was and so was the assistant manager black with dreadlocks and she was extremely rude .. I am not being racist I am merely describing them because they did not give me back my receipts. Once I checked the bags I realized there were three fries and one nugget missing and two sandwiches made wrong my sister's frozen strawberry banana was water because we had to wait in line again so long..the manager around to pull around and wait in line again to the window to get the rest of our food the manager insisted that we return the food in the bag so we did so then another gentleman comes to the window and we tried to give him the smoothie back because it was pure water and he refused and said he's not touching that and we therefore asked him why the manager just took our food back then? Did you managers told him to to the window and tell us that. He looks very scared. So then the light-skinned black woman with the dreads came to the window and was very snotty with my sister and my brother while I'm sitting in the backseat with my caregiver in the heat and I have terminal cancer. I'm also a surgical nurse I do have to report these types of things we told her we won it all fresh hot food in the order corrected she got snotty again with my sister and called her bro.. which is very disrespectful at that point my brother said just give us our money back and she would not return the receipt I need contacted immediately by corporate, I would call corporate but they're closed now and I'm traveling again because I'm sick I need a phone call back or for somebody to get ahold of me through email about this issue if I don't hear from you by the morning I will be calling corporate to I suggest nobody go to this restaurant they are very rude disgusting filthy and...

This restaurant is a hot mess! My visit today was less than lack luster. Customer service was awful, and when I got to the 2nd window to get my order, it looked like complete chaos. The poor guy handing out orders had no clue what was happening and just seemed lost. It looked as if the manager (I assume because of her uniform) was making my two mocha frappes. The first one came out and looked just sad. It was not close to the top, and there was very little whipped topping. Add to that the fact that the ice wasn't completely crushed to be blended while being made. Fail. Whatever, we'll live with it. I drew the line when they handed out the second. I put a straw in it before I thought to take a picture. Mind you, not one sip was taken out of this drink. It would t even have counted as a small, if that's what I had gotten. It was absolutely pathetic. I asked the guy at the window about it. He turned to the manager, and she absolutely kept moving and wouldn't acknowledge what I had just been given. Look, I know the pandemic affected a lot of things, including being short staffed. Understaffed did not seem to be the problem here. A lack of work ethic and pride was the problem. Hate your job? Go get another. Preferably not at a job where you have to deal with customer satisfaction. This isn't my first bad experience at this McDonald's. I'd just had enough that now it was time to give some feedback. Do better, McDonald's. Your paying customers...