Campisi's Restaurants | Fort Worth

I’ve always heard great things about this Italian Restaurant chain but never had the chance to try it until this past Sunday 9/19/21. The food was good but everything else at this location was just a mess and very disorganized.

I understand the times we are in today with the pandemic and all and nobody really wanting to work anymore which makes it really hard on those who actually do show up for work and try to still make an honest living, but I’m not real sure all that was an excuse for the poor service we and others most likely received this past weekend.

Getting greeted upon entry here was weird and took forever. There was only 1 young lady who was the bartender I believe that was greeting and seating everyone on top of doing all of her regular duties. Eventually after waiting about 10-15 minutes staring at our menus awkwardly, our waitress showed up and took our drink and appetizer orders. It took way too long for her to come back to our table to finally take our food order and you could clearly tell she was frustrated and stressed out but not directly at us. It’s not a big deal but we never received our salads and bread before our meal and she made things right once I pointed this out to her. We never really got any more of her time or attention after that though. She was busy greeting and seating customers also but not with a nice welcoming smile or anything good. We only saw 1 other waitress the whole time we were here. There was a man who would come out and clean menus off up front and seat a few customers, but he wasn’t very friendly either.

This location started to get a little busier as we were here and I felt sorry for these people coming in because nobody was properly greeted in a timely or friendly manner. They also stood up front awkwardly waiting for someone to notice them. I’m not real sure who the manager was or what was going on here with their service, but we weren’t happy with this location at all and not real sure if we would recommend this one to anyone.

I’m not usually one to criticize quickly publicly, but I felt like these issues needed to be addressed so management can see and make necessary improvements if possible. I hope things change here and get better soon