Freddy's Frozen Custard & Steakburgers — Restaurant in Fort Worth

Freddy's has completely won me over and deserves every bit of this five-star review. From the moment I walked in, I knew I was in for a treat, and the entire experience exceeded my expectations. Let's start with the food—it's simply outstanding. I ordered a classic steakburger, and the quality was immediately apparent. The burger was cooked to perfection, with those signature crispy, lacy edges that make Freddy's so unique. It was hot, juicy, and incredibly flavorful. The fries were equally impressive—thin, crispy, and perfectly salted. You can tell they're made with fresh, high-quality ingredients, and that attention to detail really shines through. Then there's the custard. Oh, the custard! It's a game-changer. The rich, creamy texture and dense flavor are a world away from typical soft-serve. I tried a concrete with some mix-ins, and it was pure bliss. It wasn't icy or airy; it was thick, smooth, and full of flavor. The custard tasted so incredibly fresh—it's clear they take great pride in making it right. Finally, the service was top-notch. Every employee I interacted with was friendly, welcoming, and efficient. My order was taken with a smile, and the food was brought out quickly, even during a busy time. The staff seemed genuinely happy to be there, and their positive energy made the whole visit even better. Overall, Freddy's offers a fantastic combination of high-quality, fresh food, deliciously rich custard, and excellent service. It's a must-visit for anyone looking for a truly great fast-casual dining experience. I'll definitely...

My wife and I were excited to try Freddy’s for the first time since we don’t eat meat and saw that they offered veggie burgers. We placed our order online for two veggie burger combos and went to pick it up when the app said it was ready.

When we arrived, one of the staff members told my wife that they were out of veggie patties and asked if she wanted something else. Since we don’t eat meat, she declined. That immediately made me wonder—did they only have one veggie patty left? So, I opened my bag (which was sealed and taped shut) and found a regular beef burger inside — even though my receipt clearly said “veggie burger.”

That’s not just a mistake; that’s concerning. It looked and smelled like meat, and someone had taped the bag shut as if hoping I wouldn’t notice. I asked about it, and the manager told me to request a refund through the app, saying the store “doesn’t have the capability” to process refunds because they’re new. I tried using the app but couldn’t find a refund option. The manager said she’d contact her store manager to handle it — but it’s been three months, and I’ve heard absolutely nothing and never got my money back.

This was my first and only experience with Freddy’s, and it left a terrible impression. Mistakes happen, but accountability matters. I hope someone from Freddy’s corporate sees this and contacts me because this location not only served the wrong food (something we can’t eat) but also failed to follow through with basic customer service...

My granddaughter wanted to try the custard, so I went through the drive inn. There were two cars in front of me that had already placed their order. It took about 3 minutes for both to leave. But when I got to the second window, everything came to a halt! I got got to the window and was asked my name and was asked what the order was. I told her that I ordered a cookie custard sandwich and one scoop of vanilla custard. She walked away and NEVER came back. I beckoned another person to come to the window. I told her my order and asked how long did it take to get two items. She said that they are waiting for the custard machine to freeze the cream, but never once did anyone tell me there would be a delay. The lady was about to leave when I asked for the manager. She said, "Oh, I'm one." I asked her to get the Black man that is in manager attire. When he came, I showed him my receipt. He apologized and the young lady who asked for my order and name walked up behind the manager, went into the small freezer on the counter and pulled out BOTH items and gave it to the manager to give to me. I was livid!!! For 7 minutes she walked all around the area, talking to other workers and my order was RIGHT THERE ALL ALONG!!! Point #1 - I will NEVER go there again. #2 - I'll NEVER recommend this joint to anyone...EVER!!! THAT'S PATHETIC!!! That's not how to spell my name, but "mainly" I don't have a Grey, long...