Panda Express — Restaurant in Fort Worth

This Panda Express constantly does not have regular food items! For example, this time we went to order honey sesame chicken and they said that they do not have that at the moment. Today is Sunday, 1:00pm… How do you not have honey sesame chicken in the middle of the day. Wouldn’t the correct response be, we don’t have any but we can make some?

We didn’t even get that option. It’s we don’t have it and that’s it. This is not the first time this happens at this particular Panda Express, which is why I’m leaving this review. The management needs to step up and ensure that employees that are getting paid to cook and have food ready are actually cooking and having the food ready. If you see and item is about to finish it’s common sense to make it. If you’re out of chicken, then you’re not keeping inventory correctly. You should not run out of basic items in the menu period. Especially in the middle of the day.

What are the employees doing inside? Probably on their phones all day long. They don’t even allow customers to go inside as they always have signs on the doors that say drive thru only! Unacceptable...

Your customer service needs work. I understand you hire young people but please train them correctly. When we walked in, they just stood there talking and no one greeted us. When they finally acknowledged us, they didn't even speak, it was just simply, "what do you want." this happened with the two young ladies at the front counter, one could barely speak English and she was just plain rude. The other, who speaks English well, was argumentative and defensive when I called her out on the poor service. "We're very busy with customers" she said, and my friend and I were like, what are we? She didn't seem to care that we were customers too. When we said, never mind, we'll go elsewhere, she smirked and said "have a nice day" I'm sorry, but I'd rather drive a little further, maybe the one on Hulen, because their service was way better. Again, to the owner/manager of this establishment, train your employees to appreciate and value all customers. I will NOT be returning to this location, and it is literally walking distance from...

Unfortunately, this location, which opened for the first time amid pandemic, has never caught up for the present reality. They have consistently been incapable of having my mobile app order ready anywhere near the promised time, despite my waiting to order until off-peak hours. The last time (last night), they made me wait in the parking lot so long (after I'd already waited in the drive-thru lane until ten minutes past the "your order is ready for pickup!" notification) that I was able to observe how poorly they observed food safety protocols, and I finally gave up and asked for a refund, which required another ten minutes on the phone (and is supposed to come through today). They blamed the egg rolls for the 30 minute total delay? I gave two stars for the fact that the food tastes good when I get it and the person on the phone was polite. Mask and hand-washing protocols would need to be improved and timing would have to get more honest before I would...