Jimmy John's — Restaurant in Fort Worth

If I could give this establishment NO STARS I would in a heartbeat. I had the most unacceptable experience ever here. I visited here thru the drive-thru and ordered my sandwiches. I pull forward, pay, receive my food and drive off. Now while I admit I normally check my food, I did not this time bc I could already see 1 sandwich out of the bag and it was a large bag. I get home (about 4 miles) doesn't seem too far, but it is a drive that requires plenty of stoplights and U-turns and obviously nobody really wants to leave again once back. Well there is only ONE sandwich in the bag. I drive back because clearly we both want to eat. When I arrive I go inside and before I even say anything one of the employees says "you forgot your sandwich!" HAHAHA wait what? No, you forgot my sandwich. I receive the sandwich and check it to make sure it is correct, ok no problem. She says "we tried to wave you down but you didn't see us." Well of course I did not see you, I am not looking back at the window while I am leaving?! I tell them I would like some kind of compensation even if it was just a coupon!! They argue with me momentarily and I ask to talk to the manager. She arrives at the cash register and agrees to give me back the amount I paid for the forgotten sandwich. I am fine with that. However I am NOT fine with the other 2 employees mouthing me behind her where I can most definitely hear them. When I am going to leave and 1 of the employees calls me a b!t*ch I turn around and I ask for all 3 of the works names, at this point the manager was doing NOTHING about her employees behavior. They refuse to give me any of their names (not even the manager) I walk out VERY pissed and yes I did tell them they are crazy to think they deserve $15 an hour. The whole situation was disgustingly handled and their behavior nasty as can be, I am most mortified at myself for letting their nastiness influence me to behave the way I did at the end. I have a time and date when this incident occurred and Cooperate will...

Worst experience ever ordering online not only are they incompatent they also gave my order to someone else at my establishment then get mad at me for not recieving it? dont you have to sigh for a order when paying with credit? then they bring me a new sandwich so im thinking its all good then i get a call from the manager blowing my phone up while im at work since they wastex all my lunch arguing with me saying her incompatent driver lied to his managment and said i was lying about never receiving my lunch then blames our receptionist for eating it? wow! Last time i ever order jimmy john's again and i will be letting all my colleagues know not to eat there either. Then because of thier drivers stupidity i get banned? Thank god im banned from that establishment because i will never order jimmy johns in my life ill stick with SUBWAYS from now on. Also they need better general managment Julie or Jamie whatever her name was is very unprofessional when you say things she doesn't want to hear she starts yelling then starts telling you to calm down if you dont do exactly what she says she just hangs up on you with zero explanation she needs to learn coustomer care and respect towards jimmy jhons consumers the only people eating there have probably never spoken to her thats probably the only reason they go back because the food is obsolete they were so rude i was afraid to eat my sub so i threw it in the trash it looked like a 3 year old made it. Thanks for nothing jimmy johns i will be...

I love Jimmy John's. This is probably the worst one I've been to, though. I ordered my meal through the app. When I got there, their doors were locked for some reason and were losing a lot of business because of it. At least 15 people walked up and then walked off because of it. The line for the drive-through has at least 10 cars in it. So, I called them from the front doors and asked if I needed to wait in the drive-thru line to get my pick-up order. The man on the phone told me no, he would bring it out to me. Pick-up was between 12 and 1215. I got there at 1215, and they obviously hadn't made my order yet. I waited another 10 minutes out on front of the building for my order. Then, when I went to leave, their parking lot is so narrow that there's only room for people in the drive-thru to pull through. So I waited another 10 minutes just to get out of the parking lot. I don't think the slogan subs so fast you'll freak fits this location very well. Then , I arrived at my destination and began eating my food. All the veggies were on 1 side of the sandwich, all the meat on the other so you never got a taste for everything in 1 bite. There was also supposed to be oil, vinegar, and herbs on it. There were no herbs anywhere, and if there was any oil and vinegar, there was no more than a drop. So, after a sub-par visit, I got a sub-par meal. I probably won't be going back to this location. Just getting in and out of the parking lot is a pain, and there's other sandwich shops...