Juicy's Soul Food Cafe — Restaurant in Fort Worth

If this was my first bad experience here I wouldn't have wrote this but 2 weeks in a row I feel like I have to say something. Let me start off by saying the food is wonderful and I recommend everybody try this place out. However last week when I checked online for the business hours it showed they opened at 1pm. I even tried to order online which looked like it went through because it gave me a time to pick up and allowed me to pay. I got there around 130pm and the line was out the door. It took me 30 minutes to inquire about my order to learn that they don't do online orders on Sundays and they open at 12pm. I received a text message an hour later saying it didn't go through so I had to order and wait an additional 40 mins. I ordered 2 smothered pork chop plates(which was delicious). So today, I got there at 1145am and was the 3rd person in line and ordered 1 oxtail plate and 2 pork chop plates. The lady that took my order said it would be 25 minutes and it totaled out to be $74.64. After 30 minutes went by I saw people that ordered after me getting theirs but I assume maybe the porkchops may be the reason it's still taking time to cook. I stayed in the building, which was hot the whole time, waiting to hear my name get called and nothing. After 45 minutes I asked the lady who took my order if they called my name and she said "it's not ready yet" after several people were coming in and getting their orders I asked another lady and told her I have been waiting an hour to get my food and she asked me my name. She stated "they have been calling for you" and then the other lady said she didn't say J.T. she said M.J.D...The lady then stated "we called your name but I guess the guy that picked it up thought we called his name so your food was given away" I was so upset then I asked how long would it take for the oxtails and she said "another hour" I then asked for a refund. I couldn't even speak because I was so mad. I literally sat there for a total of an hour and a half. I felt they didn't care and only said "sorry". They still haven't refunded my money back but I am not sure how long that will take. Even though the food is good, this experience has ruined me coming back to this...

Had high expectations, unfortunately was let down. I arrived and ordered my food around 3:00pm. I was told it would take 15-20 min because I’d ordered fried chicken (which was completely okay). After about 35 minutes food arrived for guest in my party, but mine was missing. I inquired with one of the ladies in the restaurant about my order & she explained it was coming out. 15 more minutes passed & another lady came out and asked to see my receipt. I presented it to her & she looked puzzled. I asked her was my food coming out, & she stated that there had been a mix up in the kitchen & my ticket had possibly gotten blown by the fan & that’s how it was overlooked. Annoyed & starving, I asked her how much longer would it take, because I’d already been waiting for an hr. And at that time, the people I had arrived with were already finishing their food. She told me to hold on as she went BACK into the kitchen to check. When she came back out, she informed me that they had refunded my meal, however it was almost ready to come out, & IF IN FACT I wanted it, I would have to go BACK to the counter & RE-PURCHASE my plate! Completely disturbed, I asked why would they not just comp my meal, since obviously they’d been lying about it cooking for the last 45 min & clearly good customer service would say to do so?! She proceeded to get another lady, in which she (the other lady) argued me back & forth about WHY it had too almost an hr to fry my food & how they weren’t going to be able to give me my meal on the house, but they were willing to get it to me, I would just have to go pay for it AGAIN!! .. I politely declined, and left the establishment. It’s sad how there is literally NO GOOD CUSTOMER SERVICE anymore. I was excited to support, since it was a B.O.B however, they lived up to the stigma that haunts A LOT of Black Owned Businesses. I will never visit this restaurant, nor would I...

Where do I start? After reading the reviews, I had high Hope's that I could find a place near by that had good soul food. I will say, they keep a line, its busy, most of the people sitting at tables, are waiting on their carry out. Let's begin..#1 I waited behind 4 people, who were together, I got my food and finished eating before they got there whole order, kicker is the other 2 that was waiting on there second half ordered exactly what I did, the turkey with same sides, and pork chops ... the same order. #2 the sign says all entries come with corn bread and dressing, plus 3 sides ... I think ... Its kinda confusing. #3. You order at the check out, no one comes to your table. Its confusing. #4, like most places that sell soul food, most food is all ready made. I ordered fresh fried pork chops, they were very greasy, thick and greasy. My turkey wings in gravy was like warm, as well as the mac n cheese, the yams, the fried cabbage was warm but over cooked. I went for another side of stuffing, it was delicious, very hot... dipped my warm turkey in the gravy to eat it more. .# 5 the side portions are small, small small... # corn bread was hot and good. #6 sweet tea was good. In the end... it was a $35 dollar lesson learned, on where not to go again. Watching that family of 4 only get half their meal , I'm eating , after waiting along time, seen 7 other people order in line and get their food , some sit down , some left ... that told me enough about how this place values the customer.... cold/warm food at a soul food place is a tuff...