King Wok Chinese — Restaurant in Fort Worth

-25 star for customer service! We order from this place at least every other week. Today, the communication between me, the male and female worker was not good at all. The older woman that answers the phone is VERY RUDE. Read the other reviews on here and I’m not the only one complaining about her RUDENESS! I ordered Singapore rice noodles but was given Singapore rice. I didn’t noticed until I got home “25+ min drive in traffic”. The male “which I think is the cook because he had a apron on when I arrived” that I talked to over the phone said I could come back and get the correct order free of charge, but when I arrived, I was told I couldn’t get my new food until I brought back the old food “which was at home”. The male claimed he told me that over the phone, which he did NOT. They insisted that I go back home to get the food and bring it back just to get my CORRECT order even though it was THEIR fault. There’s No way in HELL I will drive in traffic for 25+ min if I knew to bring the old food back just to get my CORRECT order. Then the lady worker argued back and forth with me, stating that my sister never gave her the receipt and threatened to run the cameras back, and the whole time the receipt was on the table behind her. Overall, it was their fault that I was provided the wrong food but blamed me for not bringing the food back, saying “it’s policy”. I’ve NEVER been to a food establishment that wanted food given back after a customer has made it to their home, opened it, and did whatever else to the food. With knowing that I will never order again because at this point why did you insisted the food to be given back maybe you was going to resale it or reheat it for the next customer!!!!!????? Yes, I was given a refund, but I believe it was only because I was getting frustrated and didn’t want the food anymore and caught HER trying to LIE, saying I didn’t give them the receipt when shortly after they found it on their side of the table. It’s sad you rather refund the money vs just giving me the food that’s already cooked/done waiting on me to pick up. I had proof of my order I never denied I didn’t get the rice I just didn’t get the correct type of “rice noodle”. Definitely my last time ordering, very disappointed because I’ve been ordering from them for the past 10 years. Customer service was 0/10!!!!!!!!! THE OLDER WOMAN THAT ANSWERS THE PHONE IS VERY RUDE AND UNHAPPY. If you’re that unhappy and/or don’t like your job SEEK...

Me and my boyfriend ordered through DoorDash, not realizing DoorDash even allowed this but the store does their own deliveries through DoorDash so if anything happens or any complications all you can do is call the store . Well we ordered and after about 40 minutes of waiting I called just to check in and the lady was extremely rude… I hate complaining as someone who works in the service industry but all I did was call and ask what was going on with the order and she snapped at me saying “oh their still working on it” I said oh I’m sorry and she immediately hung up without further response. After about 2 hours of waiting I decided to finally call again and told them DoorDash stated it arrived and it hadn’t she responded “ oh the drivers on the way give it 10-15 minutes.” And hung up again. Mind you I only live about 10 ish minutes away so it shouldn’t take that long in reality. It’s almost closing time for them and I ordered food around 7:15 .Maybe they were just really busy tonight or something but I will definitely not be ordering from here again from at least just the lack of communication and respect when...

VERY UNPROFESSIONAL Service is horrible .. I normally don’t leave bad reviews but today I have too because the owner of this restaurant to be exact is probably the most unprofessional restaurant owner I’ve spoken too. I ordered my food through door dash like I normally do 10 min prior to delivery I had my son food delivered from McDonald’s dasher had NO ISSUE GETTING INSIDE … but for some reason the driver for king wok had such a big problem . I unlocked the gate several times and informed my down stairs neighbor who was sitting outside by the gate to let them in THEY NEVER SHOWED so I called the restaurant and the OWNER decided to start yelling when I informed her I’ve never had this issue so I responded back I’ll be leaving a review she insisted it was my fault the DELIVERY driver couldn’t get in but proof shows they never showed . Driver called 1 time and stopped picking up the phone . When I called back to the restaurant the owner answered SAYING WHAT . I told her that’s not how u run a business and she continued to yell and then she disconnected the call . I REPEAT DO NOT EAT FROM HERE SHE IS VERY RUDE AND...