Pizza Hut — Restaurant in Fort Worth

UPDATE: I've changed from 1 star to 3 today, as my wife stopped by in person and they refunded her on the order. They offered credit and she said no as we wont order from them again. But at least they took responsibility the next day. I hope for their sake they improve. For the record the food is fine, they just have problems getting orders right and delivered right. CHECK YOUR ORDER EVERYTIME!

ORIGINAL POST BELOW: This location never gets it right. It's the only one that delivers to us and we love Pizza Hut pizza and wings. Time and time again they fail. They are 0-3 on our last 3 wing orders. Pizzas come wrong and smashed, tossed (uncared for) and Its apparent Managment here is lacking and could care less.

We ordered 66 wings tonight, 12 honey bbq, 54 medium (order 202). We got 18 hot, 18 medium and 12 honey bbq. MISSING 18! MORE THAN HALF THE ORDER WRONG.

We've called 4 times tonight so they could make it right, hung up on twice and hold twice for 30 minutes. I dont have any more time to chase my refund, have no choice but to I'm dispute me cc charge. Heck, maybe this post will get them to call me. I've let every other screw up slide. NEVER AGAIN. I guess if I want their wings, I'll be driving for them.

I've been an advocate for their wings, most are skeptical til they try them and they are great, but dont pick up an order or receive it until your verify it!

I never post negative reviews... DO NOT TRUST THIS LOCATION, IF YOU ARE STUCK LIKE ME (for delivery), GO TO A PIZZA HUT THAT VALUES YOUR BUSINESS. I WILL DRIVE TO...

I have never had a problem ordering from Pizza Hut, until now I waited 1hour and 45 mins for my order it arrived cold and wrong. The delivery driver was nice but said he couldn’t do anything we had to call the store. The store would not answer tried 8 times! Customer service said they could not do anything the store had to issue refunds. Then after another 35 minutes some lady from the store answered and put me on hold for another 25 minutes then just hung up on me. I understand Pizza Hut franchises out some of their locations not sure what the case is at this one but something needs to be done you should not be able to treat people like this. There are a lot of places that offer pizza these days I would definitely never order here nor would I give Pizza Hut my business EVER again. I never received my pizza...

This is the worst Pizza Hut I have ever had the displeasure of having to deal with. The first time my wife and I ordered pizza from this location, it was for a family get together. It took well over an hour for the pizza to be delivered, and when it arrived it was cold and looked like it had been sitting under a heat lamp all day, and not to mention they messed up and made it incorrectly. To top it off I have been sitting on hold for over 30 mins and have been hung up on 4 times while being transferred from Pizza Hut’s exterior answering service. So needless to say I would not recommend this pizza company or this PH location. And to be honest Little Caesar’s pizza is a lot cheaper, it tastes way better and it takes a quarter of the time as Pizza Hut with far superior service. If I could give less than 1...