Pizza Hut — Restaurant in Fort Worth

I received a $25 Pizza Hut gift card several months ago. We never, ever order food and always choose to cook at home. However, my Mom is in hospice care, and we needed a quick lunch, so I used the gift card to order online. Online, during the ordering process, I ordered one pizza that cost $19.49. They charged $2.02 tax, $4.99 delivery fee, and I chose to leave an 18% tip of $4.77 for the delivery driver. So, I had to pay $6.27 plus the $25 gift card. When the Door Dash delivery driver arrived, she removed the hot pizza from the insulated bag and gave it to me, and I indicated that I left a tip online for her, and she said, "No, you didn't." She showed me that the Pizza Hut receipt said DRIVER GRATUITY NOT INCLUDED and also that I needed to pay her $25 since it had been deducted from her pay??? (the amount of the gift card). I invited the driver inside the house while she called Door Dash, and I called Pizza Hut. I placed the pizza box on top of my kitchen stove. It took quite a while for me to actually speak to a person at the local Pizza Hut where the pizza came from and, when I did, I told the person on the phone the issue, she seemed uninterested, placed me on hold again, and then another person picked up the phone several minutes later and I had to go through the whole story all over again. The person was very dismissive of me, stating that the driver certainly will get a tip, and to ignore what is printed on the receipt. The driver (loved her! she was SUPER NICE!) was in my home a good 15 minutes. I wound up having to give a CASH TIP to the driver, since the receipt plainly said DRIVER GRATUITY NOT INCLUDED. I have pictures of the receipt, as well as the web order that shows that I also gave an 18% tip. All I had was a $20 bill, so the driver got a $20 tip on a $19 pizza, and I don't know who received the $4.77 "driver tip" that I paid online. This whole thing took longer than 15 minutes and by the time we opened the pizza box, the pizza was cold, the crust was hard, as was the meat on the pizza. I am not satisfied and will never order from Pizza Hut again. So, in summary: I ordered a $19 pizza, using a $25 gift card, and wound up paying $26.27 cash out of pocket, plus the $25 gift card = $51.27 (for one pizza!!) -- and the product was cold and hard. Pizza Hut, you need...

Don’t waste your time. I have had nothing but issues every time I have ordered here.

Recap from July 17th..

It was extremely frustrating as I had guest in my home and the constant back and forth made the evening difficult.

I ordered a pizza, wings, and 4 waters. The first delivery I only received the pizza.

I called the restaurant and they offered to send the wings and waters.

The second delivery I get the pizza, wings, and a Pepsi. However, I didn’t order a Pepsi - I ordered 4 waters.

I call the restaurant back and they said they would send the water.

A good bit of time passes and on the third delivery I received wings and water.

By this time my guest had already gone home. And now I was left with 2 large pizza, 32 wings, 4 waters, and a Pepsi.

But with zero guest. By the time everything was delivered, my friends had left to get to the airport.

On top of this, every time I called i would hear constant giggling and laughing from the employees. I did not feel like they took this serious.

Recap from 9/8/23 I have had more issues yet again.

I have placed an order via the app…and it got returned/canceled.

I have called to order over the phone - both orders got canceled.

I called back and asked to connect to the store - and didn’t get an answer two times.

This is 3 negative interactions and I thought I would...

The quality and speed at which pizza arrives from this location is disturbing. Whoever is running this place is completely incompetent. We have had more than one incorrect order and although we only live 1 mile from the location it takes well over an hour to recieve pizza. When we have called the management they have complained about too few delivery drivers. We asked the delivery driver and he said they had plenty. Today was the straw that broke the camels back. We ordered a 3 topping pizza that arrived covered in jalepenos. We did not order jalepenos. We called and they said they would send a replacement pizza. An hour later the driver came up and asked for the jalepeno pizza, i explained we threw it in the trash, he refused to give us the replacement because we threw the original pizza in the trash. I called management back and he said they could not give us the replacement because we didnt give them the original pizza. They never told us that when we called for the replacement, again i explained it was thrown away, he refused to give us the replacement. He instead gave us a credit. This took over 3 hours and we ended up with no pizza. Completely incompetent staff, and i do not recommend this location to anyone. Please do yourself a favor and order from Marcos, if you want pizza from the...