Wendy's — Restaurant in Fort Worth

I attempted to avoid a negative review by calling the manager to resolve privately but no one answered the phone. I visited this location on Sunday, 11/5/23 around 12:45p. I asked for a Parmesan Caesar salad NO CHICKEN and a 10 piece spicy nugget. Then repeated the order when asked again, and then answered specific questions since the attendant seemed to be entering the information in a different order than what I stated…so in total she received the order 3 times. Amount came to $15.03, I paid $20.03. Attendant took longer than average to calculate, she was counting actual change when my change should have been $5.00. She gave me $4.00 and a handful of change (all dimes and pennies) stating my change is $4.97. Naturally I’m confused. She stated she did not enter the $0.03 so my change is $4.97 but I was still confused because if she needed to return the unused $0.03 with the $4.97 doesn’t that still equal $5.00?? The cashier made it seem like I was wrong for questioning her calculation and unless the register had no quarters, I don’t understand why the change could not have been consolidated. My mistake was quickly throwing the change in my purse because she was already holding out my bag rushing me so I was unable to check if she even gave me $0.97- it looked more like 7 dimes and a handful of pennies! When i drove off I couldn’t find the receipt, she did not put it in the bag. When I unpacked the order at home not only was there chicken on the salad, but only 8 nuggets, and crouton crisps were on the outside of the packet as if there was a hole. Everything about my order was sabotaged. These were unnecessarily excessive issues for such a simple order where I even made the math basic. I understand a big established chain like Wendys may not care about my $20 or even worry about losing a customer, and I won’t miss $0.03 (or however much I was actually shorted), but perhaps my review will provide insight if the register isn’t balanced tonight, and hopefully additional training in active listening, math, and sanitation for everyone...

Stopped in for a quick break grabbing me some chilli the restaurant on Camp Bowie fort worth Food all over the floors this place was filthy The drink area is a disappointment because when I pointed out that the straws were soaked with tea or soda and dried on the the straws They just looked at it and went back behind the counter The lobby was filthy trash on the tables and they wouldn't bust the tables and clean them The food wasnt much better than the service It took like more than 10 min for a small bowl of chilli That had no toppings or extra onions the crackers they served me was very stail Two employees walked over looked at the drink area turned up there noses and picking threw the condiments and sifted threw the straws then walked away Then someone brought out some extra straws and barryed them As well as the rest This was uncalled for trying to save money and loosing customers when they seen this they walked...

Service was terrible. We told them that we didn't want pickles on one order and they decided to put them in the burger. We asked for ketchup and they didn't give us any they didn't even give us napkins. The food was also cold, and the fries were cold and had no salt they tasted dry. It's like they were in a rush to close. They also did not give us our receipt from our order which cost $49.15. The workplace is terrible that they need their boss or supervisors to train the workers better. I don't understand how they hire people, and they don't know how to work. I worked at a fast food restaurant for over 10 years and I have more experience even I can do a better job looking at the computer screen and see what I'm doing other than be rushing and doing a terrible job doing the orders wrong and can't pay attention to what...