Whataburger — Restaurant in Fort Worth

I didn’t bother calling because I don’t want anyone to get offended… but, there is a problem with this place. This particular Whataburger is consistently the SLOWEST fast food place that I have ever encountered, and I have been here several dozen times. I have been to many different fast food places for many years in many different cities & states. This is the worst! There is NO REASON that it should take such a long time, even when you’re there early with no cars on front of you! There is no sense of urgency. Cooking “fresh” to order shouldn’t take as long as Chili’s or Red Robin for a so called FAST food restaurant ! I am an extremely patient person & I work in the customer service industry. This Whataburger is too slow, too expensive, and they even get the order wrong occasionally. The customer service is slow even when I tried going inside to order! One time, I was waiting for literally almost a half hour in the drive thru on a dinner time. I FINALLY got to the window, paid with cash. Cashier owned me about 75 cents or something, and told me sorry, they’re “out of change.” Normally, I wouldn’t argue over that little amount. However, when you’re making your customer wait like he’s at an Applebee’s dine in on a Friday night, you should go to your vault & get change, or at least show a little empathy & apologize sincerely! You don’t treat your customers like this! I know, I work with customers 5 days a week!

We go to this Whataburger off & on since 2020 because my wife enjoys it. I kind of gave up on it. I tried to give it many extra chances. I rarely make poor reviews. It has to be awful.

Today was the last straw. First, I spend a lot of money on just 2 burgers & a chicken strips combo for my wife & I to eat at home. I didn’t look in the bag because there was already a line of vehicles racking up behind me, as usual. So I didn’t look in my bag until I get home. One of my burgers was missing. I wasn’t feeling well so I didn’t feel like going back out. I kept my receipt.

Finally, my wife had her sweet N spicy bacon burger, and she said she immediately started feeling nauseous. She then proceeded to throw up. She will be ok. I wouldn’t usually think too much of it, but this Whataburger has been on my last nerves for a year.

I wish there were a different Whataburger closer to where we live. My wife usuallyenjoys it despite the slow service, but even her patience is thinned.

You should not CONSTANTLY make your customers wait SO long for “fast” food, and have poor customer service, and sometimes the burgers are even DRY! Who wants a dry hamburger with dry bread??? Who wants fries with lack of taste?? This place isn’t so exceedingly good that it’s regularly worth waiting SO long for their “fresh” food.. I hope that Whataburger will read this & be motivated to improve their customer experience, especially at this particular location.

By the way… if you charge $7.99 for a sweet N spicy bacon hamburger & 50 cents for every slice of cheese, don’t DECREASE quality, please!

This is not “Just like...

Very sub-par experience at this whataburger. First the lady taking my order got it wrong and so I politely corrected her and she said she got it fixed, not uncommon in drive throughs to mishear an order so I didn’t think much of it. Then the line was stuck for eight minutes. There were people in the “b” lane that came and ordered after me that got their food before I even moved up one car. Apparently the people in front ordered a milkshake and instead of having them pull up they just had us all sit there and wait almost ten minutes for them to make one milkshake. Then once I finally got up to the window, my order was still wrong. After getting it fixed the girl handed me my drink which was incorrect. When I handed it back and asked her to fix it she looked at me like I was crazy then proceeded to get my drink wrong again after I had just told her face to face what it should be. So after the third try I finally got the correct drink, and I handed the girl a coupon for my order. She claimed that I couldn’t use it with what I had ordered which was a complete lie because I have used that same coupon with the same order at both this whataburger and others. After a minute or so of debate, I gave up. At this point I just wanted to get this over with so I (angrily) paid the full price and then checked my bag for ketchup and ranch (both of which I had already asked her for) and saw that neither were in there. I reminded her that I had ordered both and she then made me pay $.38 just to get them which to me seemed ridiculous considering how much they had already messed up my order. I just got back to work and found that not only is my drink 100% flat as though it had been left out for hours, my burger is wrong as well. There are enough whataburgers in the area that I would say absolutely drive the extra 4 or 5 minutes to find another one with hopefully...

There is a sign that says, "Chose a line both A and B lines open." However, the crew TOOK 7 orders in Line A to the 1 order in line B during the 30 mins in the drive-thru Friday, August 11. Hardly any orders from the B line were taken during our wait.

Both lines had about 3 cars each, and we pulled into the B lane at 11:09 PM. After 5 mins, we saw movement and heard orders being taken from line witnessed a runner carrying food to Line B we thought we would get serviced. No one ever came on the speaker to take an order for line B. The two cars in front of us in line B eventually moved forward after the runner delivered food to the front car, but no additional orders were taken. She went back inside. We LITERALLY was trapped in the drive-through line B. A moved consistency. At least 6 cars drive into the A line and out with their food after our wait started. Once we realized that we had to WAIT for a runner who was not coming out to consistently take orders, I got out of the passengers seat and went to order food for my family, while they were still stuck in the drive-thru. The worst part was the smells inside made me want to leave. I decided to vet the bathroom, and it was clean and smelled clean. So since we had been there 38 mins by then, and my family was still stuck in the drive-thru hungry, I ordered. $55 dollars and 3 minutes later, I was headed out with our drinks, and the car that was in front of family in line B had just been approached by the runner to get his order taken. That is ridiculous!! 48 mins in one line that does NOT MOVE due to lazy or negligent management. While the other line has served 10 plus cars. I expect the managers to operate better. the car that was stuck behind my family drove away without ordering....There's no need...