Dunkin' — Restaurant in Fox River Grove

If I could leave 0 stars I would have. Whatever you do, absolutely AVOID THIS LOCATION AT ALL COSTS! I went through the drive thru this past Saturday (around 6 p.m) to order a medium iced latte, easy ice. They tried to give me half a drink! They literally filled a medium cup up halfway and told me it was because I asked for easy ice.... little do they know I go to Dunkin every day, sometimes multiple times a day, multiple different locations, so I know this isn't a corporate issue or "protocol". When I asked him to fill my drink up, top it off with almond milk, he refused. After speaking with his manager who was even more rude than he was, she tried telling me the same thing and started yelling at me over the phone.. through the drive thru! Instead of simply pouring a few more OUNCES of MILK, they decided to be rude and refuse to rectify the situation. Apparently they think its better for them to lose the business, lose money, and lose a customer rather than make things right. I ended up asking for my money back. Not only did they lose a customer and lose our business, but they wasted 2 drinks! The situation could have easily been resolved. I ended driving a few miles down the road to the Barrington location and ordered the same exact drink without ANY issues. I even tipped the lady because she was so nice, I recommend going there instead. How funny is that? This location won't survive much longer with the way they're running...

I live close by so this tends to be my go to location but unfortunately I wish it wasn’t. They NEVER get the orders right, half the time they act like you’re bothering them by ordering. They’re too busy socializing to pay attention to a simple coffee order. I believe there’s only been a few times my order was right and it was after heavy explanation of how to make it. All I order is a coffee, it’s not hard yet they NEVER get it right. The coffee taste burnt half the time as well. Employees are teenagers that clearly don’t have enough intelligence to work at a coffee/donut shop. The manager only works the early morning shift too so she’s never around to address these issues with. If you have the extra 5 minutes go to the Barrington or Cary location because those locations are consistent and the coffee...

Had high hopes for this location. In the first few months they were open I stopped in several times and it seemed like they just didn't have their flow down. Stopped again today, 2 months after my last visit, and it hasn't gotten any better. I'm not a fan of the hash brown's at an Dunkin' Donuts but the price of the meals increased because they are included now and to my surprise there were about 8 tiny little hash brown circles in the bag. That didn't even fill the hash brown bag - I tossed them out the window!

Very disappointing to have such low quality out of a good location. If it wasn't for the Dunkin' Donuts name this location would be out of business! ...