McDonald's — Restaurant in Fox River Grove

I ordered through the mobile app, 5min ahead of my arrival. I arrived and they asked me to pull up to the next window because they were going to make me fresh fries, I obliged. After another 5min of waiting and 4 or 5 cars passing through (assuming with fries), I finally received my order. You guessed it, the fries were not fresh. Whats the point of the mobile app if I'm going to have to wait. I was forced to pull up because I assume they forgot about my mobile order and needed to buy some time under the veil of fresh fries. Do NOT order using the mobile app at this McDonalds, you'll get cast aside while the regular drive-thru customers go about their...

i get it ,mcdonalds in FRG doesnt hire rocket scientist, but dear lord get the order right. i am done with that place! i would get home a my order is completely wrong, and heaven forbid you need to add onions or whatever, that really throws them off. so now when you order you literally have to check the order with the receipt, make a count against it. and as of this morning you better check the reciept when you pay, they dont pay attention at all!! they need to get rid of the employees, these kids are dense. get those kiosk already, so i can place my own order,so if there is a mistake., its my fault. it doesnt let me...

Its becoming tiresome to hear about understaffing. If you are understaffed then current staff must apologize for making customers wait in line 20+minutes at 4 PM! I am very disappointed in how this location has gone from pretty reliable to terrible service. On a different day: See photos as to what I ordered (scrambled eggs) and what I was given (hotcakes and sausage) most of us don't have time to babysit the staff and double check that we are being given...