Bella Roma Pizzeria — Restaurant in Franklin Township

I am absolutely appalled by this business. Most importantly the business owner Luigi. About a month ago I booked a party for late May for my daughter's communion. I sat down with the son and gave all details. He provided me with the cost and told me his requirements and rules. A few days ago, I get a call from Luigi asking for all the food choices so that he could prepare. I called him today with the choices and he ranted how the price per person needs to change and he has to charge me an extra $3/person. It doesn't sound like a lot but when you have a party, it adds up. I asked him how can he not honor the price he originally gave me and he told me its because he can't find the food anymore. Not sure how raising my price will help him find what he needs, but he told me he could do what he wants and could change the price if he wants up to the date of the party and that he's been in business for 40 years and if he doesn't raise my prices, he will lose his business. Now I'm stuck with no venue and a bunch of family coming. Not the best customer service at all. I tried to do some good to our community by staying local and supporting small businesses, but when customers are treated this way, those businesses deserve what they...

My experience at Bella Pizza this morning was absolutely terrible. I ordered a Chef Salad and a vitamin water drink, but what should have been a routine transaction turned into a nightmare due to the cashier's appalling behavior. The man in front, with glasses and greyish hair, was extremely rude from the start. When I politely asked for a receipt, he became confrontational, questioning why I needed one for a $15 purchase. Despite my explanation, he continued to argue, making me feel unwelcome and embarrassed. It was evident he was trying to provoke a reaction. Finally, he reluctantly printed the receipt and tossed it onto the counter, displaying a complete lack of professionalism.

To add insult to injury, I later discovered that I was overcharged and received incorrect change. I was charged $15.75 and I gave $16, the printed receipt reads $15.19. I'm assuming it was more convenient to give back a quarter instead of the correct change amount of 81 cents.

This entire encounter was completely uncalled for and left me feeling disrespected as a paying customer. Considering the poor service and mistreatment, I will be taking my business elsewhere...

I usually really enjoy their food, but tonight their food and customer service was horrible. I ordered a Bacon cheeseburger ...they sent cold food with some rubbery fat undercooked substance and the "cheese" on the burger was hard and black around the edges. When I called to explain they were very rude on the phone... Not apologetic or remorseful at all. They seemed as if they were annoyed by the complaint when I'm the one that should have been annoyed. I was told I could not get a refund due to already taking the food. So they then send another platter because they basically said that was the only choice I had. When the next platter came ...i explained to them I did not even want the food I just wanted them to see what it was they sent me... To which I was then told if I did not want that platter I could get a refund. What sense does that make? This was one of my favorite places ... I will never eat here again. Very rude people running...