The Human Bean — Restaurant in Franklin Township

PLEASE READ! I honestly would NOT recommend this coffee shop to anyone and would suggest going elsewhere. The employees are extremely rude and disrespectful & the drinks are never made right which is ridiculous for the amount of money it is.

I’ve been coming to this location for several weeks now and the drinks have progressively gotten worse. I typically get the same drink each time and they are usually pretty good. The last couple times the drink was made completely wrong so I had to ask them to remake it and it turned out okay. This last visit on 8/10/23 around 1:00pm, i got the same drink that I always get. I had to have both of the girls remake it TWO separate times and it was STILL wrong. I politely asked what they made it with because it tasted like watered down coffee with no flavor at all. At this point I really just wanted my money back. I asked for the refund, and she came back asking me to pay another $5 and I proceeded to ask her if she was going to refund me instead of charging me more money??? She was so rude I was honestly shocked someone would talk to a customer with so much attitude. It took her at least 20 minutes to figure out how to even refund me in the first place. She did not even ask for my card back to refund the money nor did she give me proof that I would get my money back. All I was told was it would take 1-2 days for the money to go back into my account.

Update: It’s been 2 days now (8/12/23) and I still haven’t gotten the money back so I went back to ask about it and ended up getting another drink. The same girl was there so I figured I’d give her the benefit of the doubt because I know people have bad days sometimes. She was EXTREMELY rude! Even worse than the first time. I watched her whisper something to the other girl working then they both looked at me, chuckled and rolled their eyes. I politely asked her about the refund and she literally gave me no information at all and refused to continue the conversation. She handed me my drink, and I asked her name. She ignored me the first time so I asked again and she claimed it was Deanna and slammed the window in my face before I could thank her and say have a great day. She was giving off high school bully vibes and that’s so unprofessional in my opinion. If I was the one who hired an employee like that I would be totally ashamed and embarrassed at the way they treated their customers. I will NOT be returning to this store ever again because of the way this girl belittled me and made feel like I was a burden for asking for the correct drink. I really hope this employee gets through whatever it is she is going through and learns how to properly treat customers in a respectful, kind, and professional manner. If not, maybe find a job that doesn’t require interacting with people. Getting that refund doesn’t look...

I went to the Human Bean’s Kent location on Thursday, July 3rd and was provided with extremely rude service from a younger girl with red hair and glasses. While there seemed to be other employees in the store at the time who were trying to go about their business and just do their jobs, this girl had an extremely entitled attitude and judgmental tone when I was trying to order my drink in the morning. I’ll set the scene for you: it was early in the morning, 6:30ish I’d say and I pulled up to the menu sign to order my Bright Energy before I go into my 7-7 shift at the hospital. While I greeted the one taking my order, I was given a short response and almost a pass of judgement for the drink I was ordering, which is completely uncalled for. Trying to keep an open mind, I pulled forward to get my drink from the window while I see it being made by a red haired girl who was clearly making rude face and degrading comments to the other employees around her as my drink was being made. Finally, my drink was brought to the window in almost a forceful motion followed by a rude “Here you go” and no pleasantries at all. While my drink was fine and I’m an overall big fan of the items at this store, I did not enjoy my most recent experience at this store and will most likely be going to the Streetsboro one from here on out. The identity of the girl may remain a mystery, but I know that for the future I will most definitely be avoiding the Human Bean when I see a glimpse of red hair through the store window on my next...

Keto? Diabetic? Low carb? Or simply looking for a fantasmicly (and yes that's a word) awesome new coffee joint to try, this is the place in Kent to give (or get) a shot. Of espresso of course!

After watching this little bean of goodness being constructed, we couldn't wait to let our tastebuds loose on what was to come. Nervous to see if they had any sugar free options, we were delighted to find out that they have MANY! They were eager to help us make any of their drinks suitable to our needs.

For the first time EVER, I was able to get a sugar free pumpkin spice iced latte. NOWHERE locally has ever been able to do that. THANK YOU! It was absolutely perfect. My partner had a cold brew with sugar free syrups and was just as delighted as me.

Very friendly and smiley staff that made us feel welcome. Cannot wait to go back and try more! Just a note of warning: this is a brand new location and it will take them some time to get your items. Be patient and kind :) they will in return! It's...