Chick-fil-A — Restaurant in Franklin

hey . this review is 100% unbiased. I merely agreed to follow my buddy thru this chickfila drive thru today after 10+ miles of downhill skateboarding around here. I wasnt planning on eating at a Chick-fil-A as it's not my normal fare when hungry . I'm leaving this because of what I experienced at this drive thru; professionalism , courtesy, cleanliness , affability, manners , mutual respect, customer centric focus , efficiency & an overall pleasant experience doing something I hadn't foreseen myself doing . I pulled up to be greeted by 2 young employees , clean,smiling , attentive & immediately non-overbearingly forthright," good afternoon, sir; what can we do for you today ?" from teen #1 . I smiled & said , " well, I guess I'll have chicken .." 😂

they took my small order of nuggets + strawberry shake (" you want a cherry & whipped cream or just plain?" said teen #2 w a big smile. ) . these were hot & cold , respectively & appropriately .

but it was the effectiveness & overall presentation of these personable young employees that struck me as most refreshing & business savvy; if chickfila is doing this at every location , they are onto something called ," old school customer service " & by God this was the heaviest ,most wonderful & unexpected dose of that which I've had in over 15 years.

ChickFilA on Columbia Dr in Franklin,TN by Target ? You've won a customer the hard way , thru work & management effectiveness. Keep this up at all cost & give whatever 6 young persons who were working the #1 drive thru at 4:20pm on 3/4/2023 an "attaboy" if not raises. They were the face of your business today for someone who would not usually opt to stop at your store & was having their 1st experience w the model . Those two are nailing their jobs , listened to whomever manages them & are actually trying to do a good job ; I heard the young Asian American man politely say to I assume his supervisor as I pulled around ," I'm sorry I didn't offer that gentleman a meal deal as you did...his order was all over the menu & I was confused.."

she responded," you did well; just wait for the customer to...." as I drove out of earshot I was almost in shock to hear that when I round the corner to PuckUp window where a nearly spoton doppelganger for Macauly Culkin already had my perfectly delivered order held up ,smiling ....I honestly looked around to see if they were filming a commercial or something this all was so perfect & effective. I was in & out in under 3.5 minutes. I was impressed, as you can tell by my typing this.

it's important because what I just described is how things work in this society when we don't let our personal reservations & opinions or quirks & emotions control our social interactions. Mutual respect is easy if you try. it helps people and that helps everything that we people must do together.

so, way to go Chick Fil A . I was made to respect & now return to your establishment because your young employees today at the drive thru here were NAILING IT at the jobs you pay them to do. Reward that behavior immediately. Respectfully, a ( now) customer who pays attention to stuff...

On the first day of Christmas Chick-fil-A gave to me Number 1 with a sweet tea On the second day of Christmas Chick-fil-A gave to me 2 Yogurt cups and a number 1 with a sweet tea On the third day of Christmas Chick-fil-A gave to me 3 Large fries, 2 yogurt cups, and a number 1 with a sweet tea On the fourth day of Christmas Chick-fil-A gave to me 4 Chicken minis, 3 large fries, 2 yogurt cups and a number 1 with a sweet tea On the fifth day of Christmas Chick-fil-A gave to me 5 Chicken nugs, 4 chicken minis, 3 large fries 2 Yogurt cups and a number 1 with a sweet tea On the sixth day of Christmas Chick-fil-A gave to me 6 Chicken strips, 5 chicken nugs, 4 chicken minis 3 Large fries, 2 yogurt cups and a number 1 with a sweet tea On the seventh day of Christmas Chick-fil-A gave to me 7 Fruit cups, 6 Chicken strips, 5 chicken nugs, 4 chicken minis 3 Large fries, 2 yogurt cups, and a number 1 with a sweet tea On the eighth day of Christmas Chick-fil-A gave to me 8 Chicken wraps 7 fruit cups, 6 Chicken strips, 5 chicken nugs 4 Chicken minis, 3 large fries, 2 yogurt cups, and a number 1 with a sweet tea On the ninth day of Christmas Chick-fil-A gave to me 9 Iced coffee, 8 chicken wraps, 7 fruit cups, 6 Chicken strips 5 Chicken nugs, 4 chicken minis, 3 large fries 2 Yogurt cups, and a number 1 with a sweet tea On the tenth day of Christmas Chick-fil-A gave to me 10 Chocolate cookies, 9 iced coffee, 8 chicken wraps 7 Fruit cups, 6 Chicken strips, 5 chicken nugs, 4 chicken minis 3 Large fries, 2 yogurt cups, and a number 1 with a sweet tea On the eleventh day of Christmas Chick-fil-A gave to me 11 Spicy chickens, 10 chocolate cookies, 9 iced coffee 8 Chicken wraps, 7 fruit cups, 6 Chicken strips, 5 chicken nugs 4 Chicken minis, 3 large fries, 2 yogurt cups, and a number 1 with a sweet tea On the 12th day of Christmas Chick-fil-A gave to me 12 milkshakes, 11 spicy chickens, 10 chocolate cookies 9 Iced coffee, 8 chicken wraps, 7 fruit cups, 6 Chicken strips 5 Chicken nugs, 4 chicken minis, 3 large fries 2 Yogurt cups, and a number 1 with a sweet tea Source:...

I’ve yet to have an order mixed up at this location and I’m at least here once a week. The wait here is on par with most locations however they do curbside ordering during busy hours.

The staff has always been amazing here. Even if you wait more than 10 seconds at the window they always are apologetic and it’s sincere (or they’re amazing actors/actresses). The drive thru window is left open and they actually interact with you ... most folks younger than 21 may not remember a time before everyone’s heads were buried in their phones but it’s refreshing to see they engage you socially here. I know that’s a strange compliment but most fast food establishments keep those windows closed and it’s like the teenagers in there don’t know how to say ‘Hello’ without talk to text.

Anyways, after rambling on I commend everyone at this restaurant because I enjoy coming here to grab a...