Einstein Bros. Bagels — Restaurant in Franklin

Google needs to implement a no star rating reserved for exceptionally poorly run establishments such as this one. I actually feel sorry for the person who owns this franchise. Surely if they knew how lazy and incompetent the people working here were they would do something about it. Surely?

Today is the last time I will ever go into this particular franchise. I sat in the Drive-Thru and waited for 3 minutes for someone to acknowledge me there. They didn't. I drove up to the window I waited for another two minutes for someone to acknowledge me they're, waving at the person behind the counter who was staring blankly into space. They didn't. I rang on the phone whilst I was still sitting IN the drive thru... no one answered it. I went into the franchise and saw one employee standing behind the counter, the other sitting at a table eating a bagel on company time. Was then told they were out all of the bagel I was looking for so at this point I just gave in.

Have had so many bad experiences at this particular franchise that it's beyond belief and I will not return. Other bad experiences include continually asking for a bagel to be toasted, getting home to find out that it hasn't been. Asking for no tomato on a bagel as I have an allergy to it, and this is an allergy not just a preference thing, only to return home and find out that there's tomato on there and have had to throw the entire order in the trash. Getting an order and it just plain missing things like capers or onions. The hilarious thing is when you ask for the order to be remade when you ring up from home and they say "do you have your receipt" and your response is no because no one gave you one in the first place to which they respond "sorry we can't do anything about it cause we don't know if you're tell the truth". Absolutely incredible and just truly Beggars belief.

For such a great franchise this particular location is a shining example of people doing less than the bare minimum just to collect a paycheck at the...

I stopped in for lunch about 12:45 and it was very slow. Only 1 person in there eating and 3 employees behind counter. I ordered the Ham and Swiss on a everything bagel. I paid for it while waiting to have it made. When I got it it didn't look like a everything bagel even though I was told it was when I got it. Nothing close to a everything bagel. I mean nothing close. It was a plain bagel with a few I mean seeds or something that looked like seeds o. The outside and absolutely nothing on the inside. No Garlic. No onion flavor no nothing at all on the inside of the bagel and absolutely the wrong seeds or salt or what ever it was on the outside. I ate it. It tasted good but just wasn't the real true everything bagel that a person would expect. That might explain why they were soooooo slow and no business. The people that work there were awesome and did a great job. But they need to learn how to make a real true everything bagel. I will ...

Einstein’s is my favorite bagel spot and while I have had many great experiences at this location, I’ve now also had several terrible experiences too… Today I ordered a bagel with cream cheese and an iced chai tea latte. My drink was spoiled with chunks of churned milk. Absolutely disgusting!!! I’m just wondering how the person making the drink didn’t see or smell that??? I called immediately to tell them what just happened and they seemed aware of the situation. The lady on the phone was very nice and helped me with a resolution to the problem but serving serval customers expired food/ drink is not acceptable! From other reviews, it looks like this isn’t the first time there’s been an issue with expired or moldy food at this location. Thank you to the lady on the phone for the nice service and apology! Just wanted others to know about...