Panda Express — Restaurant in Franklin

I've had 2 negative experiences at this location now. The first was a few weeks ago when the girl at the drive thru rolled her eyes at me when I said I was on a budget and a grad student getting my Masters, so I called the store that night and the manager Lou was amazing and offered to comp my next meal. I went back yesterday to get that meal and Tony the assistant manager was awesome as well and took care of it. But what happened next was shocking. I went to get gas and drove back to the parking lot at Panda Express and sat there for about 30-40 minutes and ate my lunch and made a phone call. A guy named Semeh came over to the parking area by my car and was staring at me and sweeping. It felt odd that he was out there so I rolled my window down and showed him my food and he said "oh sorry" revealing that he was dissing me out. I said "I'm eating lunch, I'm a business owner investing in my 3rd startup, also in school getting my Masters, and doing DoorDash on the side." He then kept approaching my vehicle and swept near my tires and under near the car next to me. Approaching a woman in her vehicle and harassing her and staring at her and touching my vehicle with a broom is not ok and this location needs some serious training. Like what the? Are people crazy and ignorant these days? Since when is it suss to be eating your food in your car on your...

⭐⭐⭐⭐⭐ Outstanding Service and Delicious Food!

I had a fantastic experience at Panda Express! The food was fresh, flavorful, and served hot—everything you could want from a great meal. What really made the visit stand out, though, was the amazing service from team member Hlue. She was incredibly kind, attentive, and professional. She not only made sure everything was perfect with my order, but also followed up to see if I needed anything else. That kind of thoughtful service really makes a difference.

Highly recommend Panda Garden—definitely a 5-star...

I live across the street from this panda express and when it first opened the first few months were fantastic. This location is now hit or miss. I would not use the drive thru bc some dishes are very aged looking. Go inside and select what looks fresh. The service is horrible the food tends to look like it’s been sitting and most recently whoever is brewing the tea is putting unsweetened tea in the sweet tea container and sweet tea in the unsweetened container. Bring back the original management who opened this store. It was so much...