The Honey Baked Ham Company — Restaurant in Franklin

The customer service at the Franklin location is the WORST! Do not order from them during Thanksgiving or Christmas. The prepaid line is beyond long and wraps outside into the parking lot. They are totally inefficient at processing prepaid orders, and the young teens they have working have zero customer service skills. This is the second year I have given them a chance, and it was a nightmare picking up my order. The Brentwood location is amazing and has stellar service - I am always in and out of that location in less than 5 mins, as all of their prepaid orders are bagged and ready to go for pickup. I would have ordered from them again, but they were sold out, so I was forced to go to Franklin. Today was another reminder at how inefficient and poorly managed the Franklin location is. They really need to network with the management team at the Brentwood location and learn how to manage their...

I absolutely love the ham and the flavored mustards, so good!! But omg, the service is just so…harsh and nasty. I get disparaging looks from every employee the second I walk in, every single time, no matter who’s working there. It’s like they’re trying to figure out something about me, and I’m clearly not passing their weird little test, so they make some awful assumptions about me and treat me accordingly. Every. Single. Time. It’s become too unnerving to justify continuing to buy anything there, which is disappointing because it’s a very convenient location for me and I do love the ham. :((( Also, it’s pretty stupid not to be able to shop somewhere because I have a different socioeconomic background than the store owners. I mean, how petty can it get?

But there’s a Brentwood location, so I’ll just plan around that and drive a little...

I’ve been serving Honey Baked Hams and Turkeys for decades with the biggest issue being the long lines on pick up day before a big holiday. This year, no line but my Turkey was FROZEN SOLID! Even had freezer burn and tasted like it had been chemically frozen. Had to throw it away and scramble to have enough to serve my guests. The ham was spot on, but will never order another turkey. Also emailed the location directly twice with no response. Poor customer service which is not how HBH used to operate.

Amending this review as I called the store and spoke directly to Katy the local manager. She double checked and for some reason, didn't receive my emails, but she was incredibly professional, apologized, and refunded my payment for the turkey. I was impressed by how...