As someone who travels extensively and dines in some of the most refined establishments around the globe, I always approach new venues with an open mind and a discerning palate. I truly wanted to like this place. In fact, I was hoping to make it a regular stop. Unfortunately, what could have been an exceptional dining experience was utterly derailed by a front-of-house team that seemed more interested in social hour than service.
Let me start with the positives — and there are some. The food is nothing short of a revelation. Fresh, inspired, and beautifully plated. Chef Rossi, whom I had the honor of meeting, is an absolute professional and a gentleman. In an astonishing (and frankly embarrassing) twist, he personally brought our dishes to the table — not out of pride, but because no one else bothered to do their job.
Instead of being welcomed, served, or even acknowledged by the staff, we watched in disbelief as a man and a blonde woman chatted and laughed at the bar, completely ignoring guests. Their indifference wasn’t subtle — it was blatant and consistent. The message was clear: the customers are a nuisance. Frankly, it's an insult to the chef’s artistry and an embarrassment to the establishment as a whole.
The prices are in line with fine dining standards, and for the quality of food, they’re justified. But service like this doesn’t just undermine the value — it annihilates it.
I might return, but only if I see a sign on the door that reads: “Under New Management.” Until then, I’ll be steering my clients and colleagues elsewhere — somewhere that matches world-class cuisine with...
Read moreTte service was not great. Our waitress was more interested in chatting with the bartender & her other friends at the bar than asking about how our food was or refilling our empty drinks. She & the bartender were also eating & chatting among themselves with another server at Perry's which I overheard. There were little kids running in & out of the place which wasn't ideal for an over 21 establishment. The kids were super loud & were blocking the door for people to come in or out. They were also running back & forth to the bathroom. I've raised kids too but would've never allowed them to act like this in an adult establishment. We asked the waitress if they were going to have their gift cards out soon. She said "I have not idea because that's not up to me". If it was me, I would've said "Let me check for you." Customer service is just not what it was in the past. A guy next to us said his wine didn't taste right. (I'm not a wine connoisseur) but his waitress, which was also our waitress took a drink & said "It tastes fine to me". Our bill was $150+ for a few appetizers & a few drinks for not great service. I don't think we'll be back. It's a busy new neighborhood in Franklin but if it was my business, I would want to know about what was going on. There were people who walked in & then right away saw what was going on & walked out.
neighborhood so I'm sure...
Read moreTo be brief, this place rules! We had the pleasure of sitting at the bar with Michael as our bartender. He was amazing! He was entertaining, enthusiastic, and knowledgeable. I had a Bardstown Bourbon on a single spherical rock that was absolutely perfect. Their whisky selection was very good and diverse, and they also offered whisky flights if you want to try multiple. My partner had the Italian Wine flight and each wine was excellent. They offered multiple wine flights of various styles, varietals, origins, and colours. The beer selection was also very impressive for a wine focused place. There's definitely something for every drinker out there. The food selection was also exquisite. We had the focaccia and a three cheese plate but we would have literally ordered the whole menu if we had the stomach room. We can't wait to visit again. Absolutely check...
Read more