Chick-fil-A — Restaurant in Fredericksburg

Worked here for over a week my first day was the grand opening. This store has awful management, they will let the trainers flirt and disrespect crew. When this situation in particular was reported I was told that nothing could be done because the trainers were from out of town. So in other words, "just deal with it". Which in return allowed fraternizing of trainers and staff to a unprofessional level. It felt more like a high school then a job with all of the interactions I had experienced along with others on my team. Some but not all staff members walk around like they're better than everyone. Instead of focusing on make strong interactions with employees. The staff was not very helpful during the training process. Quality control was not there. Raw nuggets and strips. They paint themselves to be a religious restaurant, but do not follow similar practices when it comes to staff. I was terminated after being picked on by a trainer (Jacob) I reported my interactions to management nothing was done. Finally i had enough and told this trainer off verbally. After enduring the verbal abuse from him. Chick fill a acted quickly and fired me and protected their trainer without hesitation. Mind you this same trainer had been flirting with girls the whole time he was at our store. Work here , eat here at...

While I generally enjoy dining at Chick Fil A, I was quite disappointed with a recent experience. I ordered the grilled chicken sandwich ($14), and unfortunately, the sandwich arrived without the chicken – the main component of the dish! This was particularly frustrating, especially considering the price.

The absence of contact information on the receipt further compounded the issue. It made it difficult to immediately report the problem and receive a timely resolution. I strongly suggest that you add clear and readily available contact information—such as a phone number and email address—directly to all receipts. A QR code linking to an online feedback form would also be a valuable addition, streamlining the feedback process and allowing customers to easily report issues or offer praise.

I understand that mistakes happen in a busy restaurant environment. However, this incident highlights a potential weakness in your order fulfillment process. A thorough review of this process, including enhanced quality control measures at each stage – from ingredient checks to final assembly – would significantly improve accuracy and prevent similar issues from occurring. Implementing a system of double-checking orders before they leave the kitchen would be a particularly...

Not normally one to complain, but… I placed an online order through the Chick-fil-A app, thinking it would be quick and easy like it usually is. I got to the speaker and told them my name. They said “okay, cool, pull around.” So far, so good.

But when I got to the window, the employee asked for my name again, then handed me the wrong order. I told him it wasn’t mine, and he went back to check. He asked if I had placed a completely different order (still not mine), and then told me he couldn’t find my order at all. Instead of resolving the situation quickly, like Chick-fil-A is normally great at doing, he asked me to pull forward to wait in spot #2.

I sat there waiting for at least 5 to 10 minutes while multiple cars behind me received their food and drove off. What’s the point of placing an online order ahead of time if I’m going to get skipped by every person in the drive-thru who arrived after me? This isn’t typical Chick-fil-A service, and I wouldn’t even be writing this if it didn’t feel so backwards.

I get that mistakes happen. Truly. But this was just handled poorly. I’m not someone who likes to complain, but this experience left me disappointed...