Subway — Restaurant in Fremont

I had a catering order for my son’s birthday. I was able to call five days before and place the order. The day I was supposed to pick it up, I got a call an hour before. I didn’t answer and they left no voicemail. I called back 30 minutes later to find out that they did not know if it was meant for that day. I was told that they hadn’t started the order. When I went in the pick it up, the worker was complaining that I called 30 minutes before and placed a catering order not knowing I was the one picking it up. There were other things said by that worker that I will not put on here because it was taken care of by the manager. The order was not made the way I ordered it, and they tried to fix it the best they could. Due to the delay of the order, I had guest arrive to the party before I did. Once the sandwiches were opened, there were other things that I found that were not made right including the cheese and vegetables. I had guest that would not eat because of them not being made right and other guest picking stuff off of the sandwiches. I went in the next day and spoke with the manager. They were more than accommodating. They were able to refund my order along with taking care of the worker internally. I can’t say I’m pleased with the day I picked up my order, but I can say that the manager and staff there the next day were polite, respectful, and helpful.

I can say that if you have a problem with the food or service, the manager does take it seriously and wants guest to have the best time and food there as possible. If you have a problem, I would definitely speak with the manager. It’s important to remember that the sandwich artist are usually teenagers and for a lot of them this is their first job. They have experienced workers to...

I went in and for one no one greeted me and then I was asked what it was I needed and when I told them I picked 2 simple sandwiches 1 ham and turkey and cheese and the other one a simple limited time selection of theirs and asked how I wanted it and first one was done that was it the next one I wanted it with everything IT COMES WITH ! AS A EMPLOYEE OF SUBWAYS YOU HAVE INGREDIENTS TO EVERY SANDWICH YOU SUPPOSED TO KNOW WHAT COMES ON THE SANDWICHES UNLESS TOLD DIFFERENT BY CUSTOMER AND I CLEARLY SAID I WANTED HOW IT COMES HE THEN GOES FOR AVACADO IM LIKE UHH HE LIKE U DINT WANT THE AVACADO AT THIS POINT IM THINKING THIS HOW IT COMES AND THEN STARTS PUTTING SPINACH ECT IM LIKE UHHH HE LIKE U WANTED EVERYTHING ON IT IM LIKE NO I SAID I WANTED IT WITH EVERYTHING IT COMES WITH HE THEN ASK ME IF I WANT HIM TO START OVER I SAY YES HE THEN GETS MAD WALKS OFF TO TALK ABOUT ME IN MY FACE TO ANOTHER CO WORKER WITH THE MANAGER THERE NOT SAYING A WORD SO I SIMPLE WALKED OUT VERY UNSATISFIED WILL NOT BE...

I tried placing an order through the app and was having issues, I called the store and talked to a young lady about the 699 foot-long deal. I specifically asked her if it was only available through the app or if I could come into the store and she said I could come into the store. I showed up about 10 minutes later tried to order it and The gentleman taking orders told me unless I had three separate coupons I was not able to do the deal. I specifically asked him then. Why did she tell me that I literally just called your store and he looked at me blankly. This seems to happen at every subway when they have issues with the app. Ended up leaving and spending $30 at Jimmy John’s. We’re not recommend...