Wendy's — Restaurant in Fremont

I worked until late tonight and I hadn't gotten lunch either. So I stopped by our Wendy's here in Fremont to get a double cheeseburger. It was 10:28 in a Wednesday night. There was a vehicle ahead of me in the drive thru so I had hope of getting served. I ordered the new Bourbon Bacon cheeseburger but I wanted two patties. The gal on the speaker first put in the pretzel pub burger. So I corrected her. When I got my sandwich I opened the bag to check that I had the right sandwich. The patties, 3 of them, (I guess they were cleaning out the scraps) were DRY, COLD and shriveled. So much for Hot and Juicy! There were only 2 half strips of bacon. BBQ sauce on only one half of the bun. And there were no crispy onion strips. I called the gal back to the window (I never pulled away) and showed her my sandwich. She explained that the grill was already shut down. So I guess I got...

i had the most horrific experience while coming in to pick up an order, Trenton a crew member is yelling and cussing as he throws the bun warmer while screaming “i didn’t break it so who cares” while a long haired guy with nose piercings is handing his vape to a guy who you’d assume is a customer and blatantly just hits it right in front of the cash register several times, they’re screaming and cussing not even focusing on the poor people they have sitting in drive, pulled forward, or me and the others standing in the lobby. Jess a crew member is cussing and helping destroy machines. It was horrifying.

update months later — today, August 22nd, i come to wendy’s and all of a sudden while in my car i notice a crew member walking towards the dumpster, i glance over and all of a sudden he is literally completely inside the dumpster, his entire body no gloves...

as someone who’s worked in fast food, i totally understand having bad days but i don’t think i’ve ever had great customer service at this location. i just went here with my mom, we went through the drive thru because nobody else was there. we sat at the first window for several minutes without being acknowledged, which i’d understand if it was a busy hour but again, we were the only people in line. once someone did come to the window, he avoided us fully and just rudely stuck his hand out, wouldn’t even look at my mom. and then he practically threw my mom’s money into her hand, just disrespectful. i’m only leaving a karen-esque review because this happens every time i come here, the staff is just rude the majority of...