Chuck E. Cheese — Restaurant in Fresno

I had my son’s 6th bday party here , we felt so rushed with everything it was so unorganized. We did cake and they didn’t give me my icecream until party was almost over when some of my guest already left. Party was on a Monday 4-6pm they told us we can stay longer multiple times when booking and even the day of party , later on came and they tried kicking us out before opening his gifts. After we opened them the manager kept sending a worker to tell us stuff to leave which I don’t understand because even in my confirmation email it also said we can stay longer unless it’s a weekend or holiday during a week which it wasn’t. Also we asked multiple times if before booking can we pay with giftcards they said yes. We asked a week before party again to make sure AGAIN they said yes. When it came time to pay they told us we can’t pay with giftcards which is crazy because we asked multiple times before paying for his party and managers started gettin frustrated giving attitude because I got upset which I was because they told us 4 times before his party that we can . His party was for 20 kids and had 25-30 adults so it was a big party to spend $800 and for everything to be so unorganized and so unwelcoming. When I asked to speak with the other manager who told us about how we can pay with giftcards they said she left but said they called her within 1 minute saying she said she never told us that which was crazy because how they call within that minute and get a response within a minute. Then manager asked me infront of all my guests “so you don’t have enough money to pay for the party ?” Which I found uncalled for because why say that in-front of everyone a lot of my guests got upset and began questioning I felt she was judging us sayin we had no money because we were trying to pay with the giftcards that THEY said we can pay for. Money was never the issue we just got upset because what if we did end up getting the giftcards and what if that was the last of our money and what if we couldn’t. We ended up going to the front and payin the whole party off. Ticket blaster they never even gave us his tickets for when he won in the blaster along with his bonus ones when they said they would I had to tell them something about it when my son was trying to cash in his tickets from playing games and said no one told them nothing about that so basically tried cheating my son out of 1100 tickets. End of the party my son cried saying he didn’t like his party which made me upset because he was so excited for the party and talked about it...

If you are going to make someone manager of a children’s fun place, please get one that will consider all special needs kids and families. Not one that wants me to hide my kid in the restroom. The manager of this place asked me to go and take my child to the restroom I asked why And she said because I can’t have him throwing up all over the place I said he wasn’t throwing up that he was throwing a tantrum And she said yes I know but he is spitting on the carpet I showed her a cup full of napkins that I was using to catch his spit And told her “none of it is on your floors, it’s in this cup” And she rolled her eyes I told her “sorry if my autistic kid is having a tantrum but I am doing my part” She said “ok” and walked away This is highly disrespectful but most of all just sad. All fun emotions that we walked in with, went out the door. How do I hold my emotions in when they see my kid as something to just put away. A children’s place should have employees who have to consider all kids. Not one that assumes that all kids are “normal”. I have class for my child at home Monday- Saturday to help out for his needs. Today is what we would of consider a fun family day out. We go as a family all 14 of us. But because of the way she approached us (which needs training) made my husband and kids leave before the rest of my family since all she did was keep staring at us. If we go as a family, we leave together. She made it uncomfortable, made us feel as we should be the embarrassed ones, like we don’t belong there. Not an apology came out of her mouth. I just don’t get it. She has a lot of years under her belt, you should know how to apologize. Especially if you are the “manager”. I wasn’t able to speak to anyone in the store since she is the manager. It would be like talking to the wall. We loved coming to Chuck e Cheese, this was his happy place…. This is just sad to experience. And to think this is only the beginning of the rest of his life is...

So clean and updated ! Just had my sons 4th birthday here on a quiet Friday morning and omg just so much better then two years ago when I swore off chucke cheese for life! We were allowed bring some table decor in and a cake and presents and my son had a blast! My family loved it too! Staff is so friendly and patient! The ladies at the front were all so kind even though my three toddler guest were super hyper and all over the place. I asked for chuck e to come out to visit the kids and even though only a few kids were in the building the manager said he’d be out right away! He was out within 10 minutes and they loved it so much! I only had three toddler to attend my son’s party and everyone in town forced you to have a bigger guest list to book a party. I was so happy I was able to give this place another chance! My nephew spilled dip n dots on the floor and the girls ip front quickly cleaned it and said no worries! I had online coupons which gave my kids 1,000 free tickets with their fun card. All machines worked and I was just so happy! On the way out they said they will in fact be one of the locations getting the trampoline installed and I could’ve fainted because my son loves jumping. Thank you for reviving our childhood favorite places as a 90’s kid it meant so much to see life being breathe back into this establishment! Great food and just overall worth it! Spent $100 on five adults and three toddlers and had a great freaking time! And thank you to the guest who gifted us 3,000 tickets !!...