Yard House — Restaurant in Fresno

Yard house was a favorite restaurant of mine. Had good food, good drinks, and good service. Wasn’t a big fan of the burgers but with everything else on the menu it was easy to go without a burger. Always was taken care of their. Unfortunately my most recent experience has put me off of eating there again. Me and my wife decided to eat there on our lunch break (we called our order in ahead to go) when we arrived we decided to just eat their since they had so many open tables. The person at the front said they had to get a manager to make sure it was okay to sit us in. (Some previous context we’ve done this before where we have ordered our food and just ask to sit in and it’s no problem at all). So we waited and we mentioned how we were on a time crunch due to lunch break which the hostess was understanding. The person explained the reason why We had to wait to be sat was so the server could get us drinks and whatever else we needed. Even though we already paid and tipped they still needed to assign us a server. Totally understandable even though they have sat us quicker before. The wait was awhile but no issue. We were just a little annoyed due to us having to wait even with it being so empty in the restaurant. Still we stayed understanding. We we’re finally sat at a table and told our waiter would get us water shortly. At this point we had about 30 minutes of our lunch left. No big deal we had small meals each. We just wanted water with our food. not only that but they forgot to give my wife utensils in out to go bag to eat her soup so she had to sip it from the cup/bowl. I also wanted sauce with my food. Things we would have just asked the waiter for but they never came. We were met with dirty looks from the staff and we were quite clearly being dodged. Even the manager who happened to be working on their computer a few tables away from us was giving us unwelcoming looks. I would have understood that maybe the waiter couldn’t get to us if it was busy but no… it was very dead in the restaurant. Saw waiters just standing around because it was so empty. What hurt the most was we could see the hostess and staff talking about us and purposely dodging us. Me and my wife loved yard house for its drinks and good service. But this experience has put us off. We thank you to all the workers who gave us such great service before this incident but I do not want to give my business to a restaurant that treated us so rudely. That is all I...

Don’t get me wrong, as someone who has had to work a job in customer service for a long time, I hate writing these kinds of reviews, critiquing restaurants, but this is one of those exceptions.

My family and I (group of 11) went around 17 February between 3:30 PM to 5:30 PM to celebrate a couple birthdays. We had to wait in a crowded reception area for an hour straight and, just as they called us up, we suddenly had to wait another 30 minutes! The seating, moreover, was my worst complaint regarding the restaurant. As I mentioned earlier, we were a group of 11 people and every time any one of us wanted to use the bathroom, we all had to scoot out of our seats so that specific member of the family could use it. This happened a total of three times during our time at the Yard House and was rather inconvenient.

In short, the service wasn’t exactly the greatest either. I get it, it was probably a busy day and people can get easily overwhelmed and make mistakes, that’s forgivable, but I still have to write about it nonetheless. Someone has to be the bad guy in this situation after all. The waitress was actually quite pleasant and did her job. Well, the only thing I disliked was that they charged us for a drink that we didn’t order which went straight to the bill, but that was just about it, overall nice woman. As for the food, it was really good! I got this pad, Thai consisting of shrimp and chicken and I can tell they were doing a really good job in the kitchen that day!

In short, not the greatest customer service in Fresno and the seating was horrible, but the customer service wasn’t the worst and, besides, the food was really decent. Just be cautious if you’re looking to come to this restaurant in a large group! As for everybody else in groups of four or lower, this restaurant is definitely not a bad place...

Had the absolute worst experience. Yard house is one of our go to places and we have always loved it there and loved the food/drinks/environment. We were turned down from getting drinks with no explanation AFTER the waitress had already checked our ID’s and took our drink orders. She came back and said “let’s actually just do water and food”. I understand serving alcohol responsibly, however we were very much coherent. None of us were drunk or even remotely close to it, plus there was a designated driver in the group. I could see if we came in loud, disrespectful, falling over, or we were clearly “drunk” but that was far from the case. We came in and sat down per usual. We had gone there just to eat and have a drink, and our experience was awful. CORY the manager was not able to give any sort of explanation or reasoning for the decision to not serve drinks. He was very unprofessional, rude, and lacked the traits to even be in a management position. It was truly a disappointment. I highly recommend teaching your servers and manager how to have common courtesy and learn how to communicate properly to their customers. There were many people there who were clearly beyond the limit of alcohol and were still being served more alcohol, so the staff should definitely learn to not be biased and pick and choose who they treat fairly. Its a very poor reflection of the restaurant. It wasn’t even the fact of not getting drinks that upset us, but the way they handled it and didn’t even treat us like human beings. We gladly went to another restaurant who happily served us with no problems and were very nice and...