Baskin-Robbins — Restaurant in Friendswood

We were in there with our two children to get ice cream and donuts tonight at 9:15 pm.....they were throwing away donuts as we were walking in...so no donuts. We went for the ice cream and the short indian female was having an incredibly hard time scooping ice cream it literally took her 5 minutes to put 2 scoops in a 2 scoop cup, the same amount od time it took the other girl to make a 2 scoop and two 1.scoop cups! Now was time for the Indian girl to put hot fudge in my cup and she used the small pink spoon meant to eat the ice cream with and that took another few minutes as she scraped the fudge from the bottom of the can and there wasn't enough and I didn't get enough to see it in the cup, I complained and she sighed loud and walked away.All this and there were no drive thru customers and the only other people were a young couple who had already ordered. Then they locked the doors at 9:34 pm and literally locked out three families with a bunch of children. This place sucks and should be avoided at all costs and tomorrow morning I'll be calling corporate...

I ordered a cake 17 days in advance for a pre wedding party at my house. Color themes were yellow, red, purple and green. I showed a pic of a cake I was looking for and the cashier took the pic and asked the decorator if it could be made. I was told the decorator is an expert and she can easily make the cake. I went to pick up the cake and it was plain cake with no decorations on it. The icing was done so horribly, it looked like as if a child did it. Colors were overlapping. I speak with the decorator on the phone and she said, I called u week ago and told u I dont have a pink color thats in the pic. To which I replied, yes you told me that and I asked u to use any other color of red but make sure to decorate the top. All she would say was, that's the best I could do. The cashier offered me refund but I refused and ask them to give me the icing and i will decorate the cake myself. I ended up decorating thr cake myself and left super upset. No one from the store ever called to apologize. Poor customet service and I am never returning to that store...

The service is usually excellent but the passed 3 times I've gone employee's have said "we don't have that" when ordering Baseball Nut ice cream which I have gotten plenty of times. On top of that I got there before 830 the other night (over 30 minutes prior to closing time) and was told they had already cleaned up and won't be serving ice cream anymore. I'm sorry but then what is the point of being open until 9? And are the employees new and don't know that Baesball Nut is an ice cream flavor or is it that the store currently has none? I have been by at 3 different times during the week and been told the same exact thing. This is usually our favorite place after dinner and it's so...