Einstein Bros. Bagels — Restaurant in Frisco

This is the definition of what corporate America thinks bagels should be. Went twice in their first week open and it was just average at best. The customer service was severely absent on my first trip, but much better on my second.

The price of bagels isn't labeled clearly, I had no idea if the bagel I ordered was premium or signature. The cream cheese options are on a tiny little board on top of the bagel case, making it difficult to decide until you are right next to the cashier. The bagels themselves tasted like sandwich bread without any of the signature bagel crust. The jalapeno cheddar had five single pieces of shriveled jalapeno, leaving me without much heat or spice. The cheesy hashbrown bagel was sub par at best. Each bagel hardly looked like a traditional bagel, resembling biscuits more than bagels, why were there holes poked in the bottom of the dough? That's not normal. And both had just the tiniest spread of cream cheese, like not enough to spread from edge to edge Surprisingly the country pepper cream cheese was delicious, so that was the most positive experience.

I chose not to order a sandwich (or a burrito because that's what every bagel store needs) because I did not see a grill. There was one small convection oven being used, but the lack of traditional kitchen leads me to believe most of the sandwich ingredients are reheated and assembled as opposed to traditional cooking. For a tiny store, only a max occupancy of 13 and no indoor seating, I'm not sure if this place will make it. Especially with a much higher quality bagel shop less than a...

UPDATE: Einstein Bros reached out to me after my review and made it right by giving me a $15 credit on their app. OMG, what a difference a location makes. I went to the Plano location off of Parker rd and DNT, and ordered the exact same sandwich and it didn't even look the same as the lil baby one that I received on 423. For the same price, the Plano location gave me a brisket sandwich with 2 eggs on it and a very large helping of brisket. It was a man-sized sandwich and delicious. The serving was so big that I was able to cut it in half and eat the remainder later for my shift at work. Thanks for making this right. You must go to the Plano location. So much better.

The only reason I came to this place is because I was given a gift card and I thought I would enjoy the food. NO! I ordered a brisket sandwich that was $9. They hardly put any brisket on it. Shameful for that price. I did also order a strawberry banana smoothie that was overpriced and nothing special about it. You CANNOT taste the love in this food. Very stingy serving size. My sandwich looked like I ordered off of a child's menu....

This is a recently opened location and for the new store they should really try harder as there are plenty other food options around.

I visited this store twice, first time on the opening week and second time few weeks later. The menu choices in the phone app are very limited, literally 2-3 choices, you need to order in store if you want more options. The app provides curbside pick up option but in reality you would need to come inside the store to get your order.

On the first visit the food was just OK (Texas brisket bagel). On the second visit I ordered turkey bacon avocado meal and got cold bagel with cold bacon and avocado spread, no turkey inside and about 80% full cup of ice tea. The store wasn't very busy - 2-3 customers total and about twice as many staff members working on their orders.

Overall impression - so so food, poor customer service. I was quite excited to have Einstein bros location nearby but this one didn't meet the...