Dragon Smoke Shop TX — Local services in Little Elm

First and hopefully last review I ever make anywhere. I have been here multiple times the past year. The employees were nice, friendly, and overall provided great customer service. I bought a defective disposable for $50 that was practically a fire hazard (fired continually with no way to stop it) and tried to return/exchange it 1 1/2 days later. The man at the counter told me due to store policy (and as I learned later by looking into it myself is also a state policy) that they can’t do returns or refunds once you leave the store. I told him I completely understood and left with no issue. The problem I have is that the older employee at the counter while I was describing the problem I had to him, after every other word I said he just kept saying “Yeah. Yeah. Yeah. Yeah. Yeah.”. I understand that the people who work here probably have to deal with issues like this all the time and it gets exhausting and repetitive, or that people just have bad days, but that’s no way to treat a customer. It was rude, unprofessional and completely unhelpful. If he simply took the time to explain the policy to me I would’ve felt much better, but instead he treated me like an annoyance by repeatedly cutting me off and brushing me off as quickly as possible. He didn’t offer any sort of sympathy or explanation and instead rushed me out the door. And for that reason I’ll never be...

I absolutely love this place, it’s my favorite shop in town! The Ladies and Gents that work there are all super down to earth and kind, what you’d want from your local smoke shop. I came in today to grab a new vape, and had the unfortunate experience of witnessing an irritable customer berating the staff on site. I just wanted to come and say, I think the employees handled the situation with grace and absolute kindness. Very apologetic as there seemed to be a misunderstanding, I overheard quite a bit of the conversation and it seemed the customer was unfamiliar with the return policies. When the man didn’t get what he wanted he acted like the boomer child he is, threw a temper tantrum, and then threatened to have his friends leave bad reviews if he didn’t get what he wanted. Insanely comical behavior. Anyway this is an appreciation review because these guys are always on it and handle every situation with kindness. I feel as if the situation today could’ve been much worse, but because they were so even tempered it was kept civil. Keep doing an...

If you want product that last only 15 to 30 min go here! If you want better try another smoke shop! Hometown Heroes online is awesome and I don't have to leave my house and great products. Smokin Glassworks and Zara is better if you can't wait for online shipping! Dragon Smoke Shop is way overpriced for items that sell for far less and better quality in surrounding area shops! Cartridges and pre rolls are duds. This store needs to stop selling fake, used, knock off products! Don't buy a ANY battery from this place it will not work once you get it home and you've waisted your money. They will not exchange or refund bad business! I bought only a battery nothing to "try" before purchasing. They surely don't have carts on hand to try before buying a vape battery. They should have reliable products they sell. Not policy being relying on manufacturers to repair when they buy wholesale junk! Most manufactures will not honor the warranty causing thier patrons more hassle then need be. ...